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Research Manager

Outset· Customer Success
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Hybrid (San Francisco), Hybrid (NYC)$150k - $190kFull-timePosted 8mo ago

About the role

Research Manager at Outset, hybrid role in San Francisco or NYC, focusing on end-to-end research partnerships with customers, turning qualitative and quantitative data into actionable insights, and collaborating across Sales, Customer Success, Product, and Engineering.

Responsibilities

  • Own customer relationships end-to-end, acting as a true research partner (not just a point of contact)
  • Independently scope, design, and run research projects—from concept testing and usability to market exploration—using our AI platform
  • Turn qualitative and quantitative data into clear, actionable insights customers can actually use
  • Lead customer meetings, onboardings, and training sessions (pre- and post-sales) with confidence
  • Create research and product-focused content, documentation, and enablement materials
  • Work closely with Sales, Customer Success, Product, and Engineering to turn feedback into product and business impact
  • Move fast, experiment often, and push projects over the finish line with a strong sense of ownership

Qualifications

  • 5+ years in research, insights, or strategy roles, with strong qualitative research experience
  • Comfortable owning projects and client relationships independently in a fast-moving environment
  • Strong at synthesizing messy data into sharp stories, decks, and dashboards
  • Fluent in both numbers and narratives—and know when to use each
  • Clear, confident communicator with execs and day-to-day users alike
  • Curious, scrappy, and biased toward action—you figure things out and get them done

Skills

Required:researchcustomer relationship management

Benefits

  • Offers Equity
Last updated Sep 10, 2026. Interested? Apply on the company site.
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About Outset

AI-powered user interviews

Outset offers AI-powered user interviews to conduct qualitative research. Traditional surveys are fast but lack depth while live interviews produce high quality data but are slow and expensive. Outset uses LLMs to lead interviews and synthesize results so researchers get high quality data 100 times faster.

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