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Manager, Implementation

Rippling
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Hybrid (Bangalore, India)full-timePosted 7mo ago

About the role

Seasoned customer success leader to join the Implementation team as a first line manager, coaching 6-8 Implementation Managers, engaging with high priority customers, and driving cross-functional collaboration to ensure a seamless onboarding experience.

Responsibilities

  • Develop Implementation Managers through hands-on coaching and mentorship
  • Support hiring & onboarding of new Implementation Managers
  • Successfully resolve customer escalations for maximum satisfaction and positive relationships
  • Drive customer adoption of key features and best practices
  • Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency
  • Track, monitor & continuously improve performance on key metrics & KPIs
  • Collaborate cross-functionally with Rippling Sales, Technical Account Management and Support teams to create a seamless customer journey
  • Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation

Qualifications

  • 5+ years of SaaS experience in professional services, implementation, or customer success
  • 2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance
  • Ruthless prioritization and time management
  • Boundless energy to help your team and your customers...all with a “can-do” attitude
  • Strong attention to detail and ability to solve complex, interdependent problems
  • Flexible to scaling and changing organizations and responsibilities

Skills

Required:SaaSTeam leadership
Last updated Sep 2, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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