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Senior Implementation Manager

PHIL· Client Success
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Remote$150k - $170kFull-timePosted 7mo ago

About the role

Senior Implementation Manager to lead enterprise client implementations from committed intent through activation and hypercare, owning requirements and delivery and driving scalable AI-first workflows.

Responsibilities

  • Implementation delivery: Run each enterprise program from kickoff through activation and hypercare exit, keeping contract scope, client goals, configuration, and operational readiness aligned.
  • Technical requirements: Lead discovery and define what Engineering builds from integration method, file and API specifications, data mappings, validation and error-handling rules, and UAT acceptance criteria.
  • Operational readiness: Map program rules to prior authorization, benefit verification, fulfillment, pharmacy, and patient support workflows, and deliver SOPs and talk tracks for frontline teams.
  • AI and agent-based workflows: Design, build, and deploy workflows that remove repeatable implementation work and define what stays human.
  • The implementation system: Build the playbook, the central source of truth for solution design and workflows, and KPIs to drive improvement as volume grows.

Qualifications

  • 10+ years of experience in technology-enabled services implementation, including 5+ years of vendor-side ownership of enterprise implementations and direct experience in pharmaceutical technology, specialty pharmacy, hub services, or pharmaceutical patient access platforms (bachelor’s degree or equivalent experience).
  • 5+ years leading cross-functional teams in a matrixed environment, and a record of influencing stakeholders and negotiating solutions inside and outside the company
  • Hands-on ownership of integration requirements (APIs, SFTP, flat files, or SQL). You can describe the specifications, data mappings, and validation rules you personally defined
  • Designed and deployed AI or agent-based workflows that others rely on, and can describe impact and operating model changes
  • Built a repeatable implementation function or delivery framework from ambiguity, or significantly improved one
  • Ability to bring structure to ambiguity, make data-driven decisions, and explain technical concepts to non-technical audiences. Travel up to 25%

Skills

Required:Implementation managementTechnical requirements gatheringOperational readinessAI / automation design

Benefits

  • Full benefits (medical, dental, vision)
  • 401(k) contribution opportunity
  • Paid Parental Leave
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About PHIL

Digital Hub and Direct-to-Patient Solutions for Pharma

PHIL's digital platform solves medication access and GTN challenges in pharma for retail and specialty-lite brands by simplifying the script journey for patients and providers.

PharmaPatient ExperienceBrand ExperiencePatientsProvidersHCP ExperienceCommercial successGTN gains
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