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Senior Technical Account Manager

Airwallex· Merchant Services
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US - New York$160k - $210k + equityFull-timePosted 7mo ago

About the role

Technical Account Manager role within Airwallex's Merchant Services team, acting as the primary technical advisor and trusted advisor for enterprise clients, focusing on post-sales adoption, integration, and optimization of Airwallex products.

Responsibilities

  • Be the primary technical owner dedicated to a group of Airwallex strategic enterprise clients
  • Deliver an elevated services and technical support experience to your client portfolios
  • Build trusted relationships with your clients by becoming a subject matter expert on their business
  • Work with account managers from commercial team to explore optimization and upsell opportunities
  • Be directly accountable for analysing and improving their support experience and providing contextual insight regarding client's experience with Airwallex products
  • Serve as an escalation point to provide break-fix support and for ad-hoc technical questions from the clients
  • Support the Quarterly Business Review (QBR) sessions held with the clients, especially on Airwallex product roadmap updates and technical support / performance metrics walkthroughs

Qualifications

  • Bachelor's degree in a STEM discipline, with strong academic achievements
  • At least 5 years experience working in an engineering, technical support, or technical account manager role
  • Comfortable managing multiple and changing priorities and meeting deadlines in an entrepreneurial environment
  • Ability to approach customer and sales team requests in a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
  • Thorough understanding of the software development lifecycle and API architecture
  • Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers

Skills

Required:Technical account managementCustomer relationship management

Benefits

  • US-based employees eligible for medical, dental, and vision insurance
  • 401(k) plan
  • short-term and long-term disability
  • basic life insurance
  • well-being benefits
  • 20 paid days of vacation and 12 paid days of company holidays per year
  • benefits vary by country and employment type in accordance with local statutory requirements
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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