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Senior Technical Account Manager

Airwallex· Merchant Services
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Hybrid (US - San Francisco)$180k - $220kFull-timePosted 7mo ago

About the role

Senior Technical Account Manager (TAM) for Airwallex Merchant Services. Serves as the primary technical advisor and ‘voice of the customer’ for enterprise clients, focusing on post-sales adoption, integration, and optimization of Airwallex products. Hybrid role based in San Francisco requiring 3 days per week in-office.

Responsibilities

  • Be the primary technical owner dedicated to a group of Airwallex strategic enterprise clients
  • Deliver an elevated services and technical support experience to your client portfolios
  • Build trusted relationships with your clients by becoming a subject matter expert on their business
  • Work with account managers from commercial team to explore optimization and upsell opportunities
  • Be directly accountable for analysing and improving their support experience and providing contextual insight regarding client's experience with Airwallex products
  • Serve as an escalation point to provide break-fix support and for ad-hoc technical questions from the clients
  • Support the Quarterly Business Review (QBR) sessions held with the clients, especially on Airwallex product roadmap updates and technical support / performance metrics walkthroughs

Qualifications

  • Bachelor's degree in a STEM discipline, with strong academic achievements
  • At least 5 years experience working in an engineering, technical support, or technical account manager role
  • Comfortable managing multiple and changing priorities and meeting deadlines in an entrepreneurial environment
  • Ability to approach customer and sales team requests in a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
  • Thorough understanding of the software development lifecycle and API architecture
  • Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers

Skills

Required:Technical account managementClient relationship managementProduct and API knowledge

Benefits

  • Benefits vary by country and employment type in accordance with local statutory requirements.
  • All employees receive at least the statutory minimum for paid annual leave and public holidays, with many locations offering additional company-provided vacation days.
  • Example US-specific benefits include medical, dental, and vision insurance, a 401(k) plan, disability insurance, basic life insurance, and well-being benefits.
  • US-based employees also receive 20 paid days of vacation and 12 paid days of company holidays in a calendar year.
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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