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Mid-Market Implementation Specialist - Americas

Ashby· Customer Success
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Remote$120k - $170k + equityFull-timePosted 7mo ago

About the role

Implementation Specialist responsible for end-to-end implementation of Ashby’s solution for Mid-Market and smaller enterprise customers, managing ~15 active implementations concurrently over 8-10 weeks each, in a remote-first environment.

Responsibilities

  • - Implementation & Project Management: Lead implementation and onboarding projects in high growth B2B SaaS, define scope, align stakeholders, communicate plans, deliver results, maintain milestone progress, operate in a remote-first setting, travel <10% for customer engagements.
  • - Technical Proficiency: Work with complex, multi-module SaaS systems; understand shared configuration, data models, analytics, conditional logic, and relational data; Ashby knowledge is a plus but not required.
  • - Customer Centricity: Understand customer needs, tailor implementations, maintain high engagement and communication, act as proactive guide and advocate.
  • - Change Management: Navigate change processes and help customers adapt to new systems and refreshed approaches.
  • - Best Practices & Recommendations: Advise customers on best practices for optimal value.
  • - Critical Thinking & Solutions Orientation: Proactively address customer opportunities and improve processes.
  • - Cross-functional Collaboration: Partner with CS, Sales, Product, Engineering, and Operations to align progress.

Qualifications

  • - Extensive experience leading implementation and onboarding projects in high growth B2B SaaS environments.
  • - Ability to define scope, manage stakeholders, and deliver results against expectations.
  • - Comfortable with remote work and traveling <10% for customer engagements.
  • - Experience with complex, multi-module SaaS systems and data models.
  • - Strong customer-centric mindset and ability to tailor implementations.
  • - Change management experience.

Skills

Required:Implementation managementProject coordinationTechnical proficiency with SaaS systems

Benefits

  • You’ll get the time to do things the right way; high quality work emphasized.
  • You get to sell a product that prospects & customers are excited about.
  • Competitive compensation.
  • 10-year exercise window for stock options.
  • Unlimited PTO with four weeks recommended per year.
  • Twelve weeks of fully paid family leave in the US (potential expansion to other countries).
  • Generous equipment, software, and office furniture budget.
  • $100/month education budget with manager approval for more expensive items (e.g., conferences).
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Ashby

All-in-one recruiting platform that empowers hiring excellence in…

At Ashby, we're improving the productivity of working professionals with intelligent and powerful software. We put a lot of effort into designing products that are approachable to beginners but mastered & extended by power users. In many ways, spreadsheets set the bar here. Our first products provide talent teams with clever automation, powerful analytics tools, and customizable workflows packaged in great UX. We have many paying customers who love us and use us every day like Opendoor, Airtable, Duolingo, and Notion. Notion's Head of Talent said Ashby is "probably the tool we are in the most and rely on the most, as a recruiting team." Our culture is motivated by Abhik's (my co-founder and Head of Engineering) and my belief that a small talented team, given the right environment, can build a great product and service fast (and work regular hours!). We hire exceptional, kind, thoughtful people and provide an environment where we can be happy, feel challenged, and do our best work. We are well funded and backed by great investors, including Y Combinator, Elad Gil, and Lachy Groom. We'll share more once we meet!

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