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Founding Customer Success Manager - APAC

Ashby· Customer Success
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RemoteA$135k - A$189kFull-timePosted 7mo ago

About the role

Founding APAC-based Customer Success Manager responsible for a defined book of upmarket APAC customers, owning adoption, health, and value realization for strategic and high-touch accounts, and shaping the regional customer success motion.

Responsibilities

  • Own a strategic book of ~20 strategic customers in APAC with total ARR > $2m.
  • Manage the customer journey across long-term adoption, customer health, and value realization.
  • Partner with Sales, Product, Support, Professional Services, and Operations to deliver cohesive outcomes across the full lifecycle.
  • Develop product/domain expertise to tailor Ashby configurations, workflows, and training for hiring workflows.
  • Act as a proactive owner of customer health, risk management, and value realization.
  • Travel up to 10 percent for strategic customer engagements in APAC.
  • Advise on best practices to maximize value from Ashby.
  • Help shape regional customer success practices and processes as the first CSM in APAC.

Qualifications

  • 5+ years in Customer Success in B2B SaaS, supporting Enterprise or Strategic customers on complex, configurable products (preferred).
  • Experience owning a strategic book of customers in APAC with ~20 strategic customers and >$2m ARR (preferred).
  • Ability to build trusted, multi-threaded relationships with senior stakeholders.
  • Experience collaborating with Sales, Product, Support, Professional Services, and Operations.
  • Comfortable working in a remote-first environment; able to travel as needed (up to 10%).

Skills

Required:Customer Success ManagementStakeholder Management

Benefits

  • 10-year exercise window for stock options.
  • Unlimited PTO with recommended four weeks per year.
  • Generous paid family leave.
  • Generous equipment, software, and office furniture budget.
  • $100/month education budget with manager approval for higher-cost items such as conferences.
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Ashby

All-in-one recruiting platform that empowers hiring excellence in…

At Ashby, we're improving the productivity of working professionals with intelligent and powerful software. We put a lot of effort into designing products that are approachable to beginners but mastered & extended by power users. In many ways, spreadsheets set the bar here. Our first products provide talent teams with clever automation, powerful analytics tools, and customizable workflows packaged in great UX. We have many paying customers who love us and use us every day like Opendoor, Airtable, Duolingo, and Notion. Notion's Head of Talent said Ashby is "probably the tool we are in the most and rely on the most, as a recruiting team." Our culture is motivated by Abhik's (my co-founder and Head of Engineering) and my belief that a small talented team, given the right environment, can build a great product and service fast (and work regular hours!). We hire exceptional, kind, thoughtful people and provide an environment where we can be happy, feel challenged, and do our best work. We are well funded and backed by great investors, including Y Combinator, Elad Gil, and Lachy Groom. We'll share more once we meet!

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