Retail Partner Manager
About the role
Role within Instacart's Retail Team focused on launching and managing retailer partnerships, driving insights, implementing operations, and growing partner business on the Instacart marketplace.
Responsibilities
- Launch new partners, and manage relationships with existing Instacart retail partners
- Establish a deep understanding of Instacart's business operations, including internal processes, functional group strategies, and competitive context
- Develop strategic plans to meet retail partners’ needs
- Work with cross-functional teams to guide implementation of strategic plans and accomplish goals on tight deadlines
- Lead launch process for new partners joining the Instacart marketplace, overseeing catalog setup, marketing and PR, and operations
- Perform data analysis to drive key business insights, scalable growth strategies, and detailed execution plans
- Establish processes and reporting to help streamline the team’s operations and add value to retailer relationships
- Devise strategies to help retail partners grow their business on Instacart
- Engage, educate, collaborate, and problem solve with external partners at all levels of the organization
Qualifications
- 5-7 years previous account management experience; MBA preferred, but not required
- Excellent communication skills with the ability to distill complex issues
- Experience with large data sets and ability to extract business insights from analysis
- Strong analytical skills
- Comfort with ambiguity and a rapidly evolving business landscape
- Solid stakeholder management skills, both for internal and external stakeholders
- Quick communication response times
- Ability to manage across functions and present to leadership
- Creative and structured problem-solver
Skills
Benefits
- Instacart provides highly market-competitive compensation and benefits in each location where our employees work.
- This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.
- Eligible for a new hire equity grant as well as annual refresh grants.
- Review our Flex First remote work policy.

About Instacart
Marketplace for grocery delivery and pickup
Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Instacart’s same-day delivery and pickup services bring fresh groceries and everyday essentials to busy people and families across the U.S. and Canada in as fast as an hour. Since its founding in 2012, Instacart has become an essential service for millions of families, while also serving as an immediate, flexible earnings opportunity for hundreds of thousands of shoppers across North America. The company partners with more than 350 retailers and delivers from more than 25,000 stores across more than 5,500 cities in North America. Today, Instacart is accessible to more than 85% of households in the U.S. and more than 70% of households in Canada.
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