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Strategic Customer Success Manager

Synthesia· Commercial
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Hybrid (London)Full-timePosted 7mo ago

About the role

Strategic Customer Success Manager owning a book of enterprise accounts across the UK and Europe, acting as a trusted advisor to drive adoption, retention and growth; partners with Sales to deliver onboarding and educate clients on a new way to create video content; engages stakeholders from day-to-day users to C-suite to ensure ROI and champions of Synthesia.

Responsibilities

  • Reporting to the Director of Customer Success of the UK
  • Drive Synthesia’s future growth by building relationships with clients and turning them into happy users
  • Educate clients on a totally new way to create video content, and work with sales to create a cohesive onboarding experience for new users
  • Engage in business-level and technical conversations at multiple levels of the organisation, including the C-suite
  • Expand career growth within a fast-growing software company

Qualifications

  • Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
  • Experience in managing a Book of Business along with KPIs
  • Track record in managing risk, forecasting, and identifying growth opportunities
  • Establishing a trusted advisor relationship with clients, driving value from Synthesia products and services
  • Successfully onboarding new clients and building key relationships in the first critical months and beyond
  • Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
  • Light video editing using the Synthesia platform
  • Retention and growth of enterprise clients
  • Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
  • Fluency in English
  • Based in London with hybrid work requiring in-office presence 3 days a week

Skills

Required:Customer Success ManagementStakeholder managementRisk management and forecastingOnboarding
Nice to have:Light video editing

Benefits

  • Competitive salary
  • Equity
  • Benefits
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Synthesia

#1 AI Video Platform for Business

Synthesia is a #1 AI Video Platform for Business. Our AI Video Generator enables anyone to create professional videos without mics, cameras, actors, or studios. Using AI, we’re radically changing the process of video content creation, making it scalable and affordable while maintaining high quality.

AI Video GeneratorAI Video PlatformCorporate VideoCustom AvatarsLanguagesLocalizationTraining VideosVideo Production
Company profileWebsite

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