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Senior IT Support Engineer, India

Airwallex· Engineering
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IN - BangaloreFull-timePosted 7mo ago

About the role

On-site IT support engineer role in Bangalore providing on-site and remote support for macOS, Windows, and Apple hardware; focuses on onboarding, service desk, meeting-room tech, and admin of collaboration tools.

Responsibilities

  • Own a consistently great support experience across on-site and remote IT requests, including complex issues that require careful triage and escalation.
  • Troubleshoot hardware, operating systems, SaaS applications and office technology across Mac and Windows environments.
  • Deliver smooth new-hire IT onboarding by helping new starters set up their computers, accounts and access.
  • Support meeting rooms, all-hands event spaces and office technology so employees can work effectively.
  • Administer and support tools including Google Workspace, Slack, Okta, Confluence, Jira and Zoom, while contributing to documentation, knowledge guides and process improvements.
  • Partner with international peers and cross-functional teams to manage competing priorities, improve support processes and contribute to engineering projects.

Qualifications

  • A patient and empathetic approach to supporting users on-site, often in time-sensitive situations.
  • Great documentation skills, with the ability to document your work and write clear, high-quality knowledge articles.
  • Experience supporting and troubleshooting common MDM applications across Mac and Windows.
  • Experience with basic administration of Google Workspace, Okta, Confluence, Jira and Zoom.
  • Strong knowledge of Google Workspace and Slack basics.
  • Strong foundational technical troubleshooting skills across hardware and software.
  • Intermediate troubleshooting skills across office hardware, with an understanding of basic office networks and infrastructure.
  • Intermediate networking troubleshooting skills, including common issues with Wi-Fi, DNS and office networks.
  • Experience working in high-growth, multinational technology companies, with an understanding of different cultures and an empathetic approach to communicating across languages.
  • Experience working in a matrix environment, with projects spanning multiple teams.
  • A consistent, reliable and dependable approach, combined with a hunger to learn and work on more than support.
  • The ability to multitask and manage competing priorities, quickly identifying what needs to happen first and what can wait.
  • Willingness to work on a shifting schedule to support a hybrid work environment and occasional out-of-hours events or projects, with appropriate time to recover.

Skills

Required:On-site and remote IT supportHardware troubleshootingOperating systems (macOS, Windows)Google WorkspaceSlackOktaConfluenceJiraZoom

Benefits

Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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