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Enterprise Customer Success Manager (Hybrid, San Francisco)

Collectly· Sales
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Hybrid (San Francisco Bay Area)$130k - $170kFull-timePosted 6mo ago

About the role

Enterprise Customer Success Manager to foster strong relationships and growth within the existing customer base for Collectly, a healthcare technology company enabling AI-driven revenue cycle management. This hybrid role based in the San Francisco Bay Area focuses on product adoption, renewal, expansion opportunities, and customer advocacy within SaaS enterprise accounts.

Responsibilities

  • Cultivate strong relationships with enterprise customers, developing tailored success plans to drive product adoption, growth, and retention
  • Proactively communicate new features and enhancements to the Collectly product, ensuring customers are informed and engaged
  • Conduct comprehensive training sessions for new users on the Collectly platform
  • Collaborate with the product team to align the product roadmap with customer needs
  • Facilitate Quarterly Business Reviews (QBRs) with key stakeholders from medium-sized accounts
  • Harness customer relationships to create case studies, referrals, and reviews
  • Serve as the primary point of contact for customer inquiries and escalations
  • Monitor customer usage and performance metrics to identify trends and opportunities
  • Collaborate with sales to identify expansion opportunities within existing accounts
  • Advocate for customers internally to drive continuous improvement
  • Stay informed about industry trends and best practices and provide strategic guidance
  • Participate in industry events and represent Collectly as a thought leader in the space

Qualifications

  • 5+ years experience in a customer success role at a SaaS company
  • Experience managing enterprise accounts ($500k-$1M+ ARR) with complex, multi-stakeholder relationships
  • Strong understanding of customer success principles and methodologies
  • Excellent communication and interpersonal skills
  • Demonstrated passion, proactive communication, and drive for innovation
  • Ability to manage multiple projects concurrently
  • Analytical mindset with ability to interpret data and trends for strategic recommendations
  • Experience working cross-functionally with sales, product, and support teams
  • Proficiency in CRM software and relevant tools
  • Located in the San Francisco Bay Area
  • Alignment with Collectly's GTM Values (ownership, data-driven, AI-powered, teamwork)

Skills

Required:Customer relationship management (CRM)Strategic account managementCommunication and presentationData interpretation & analytics

Benefits

  • Unlimited PTO
  • Comprehensive Health Coverage (medical, dental, vision)
  • Equity Opportunities
  • 401(k) with company match
  • Student Loan Support
Last updated Aug 12, 2026. Interested? Apply on the company site.
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About Collectly

We help healthcare orgs collect more money faster

About 50% of all out-of-pocket payments get never collected in U.S. healthcare. Collectly helps medical groups and practices accelerate and increase patient cash flow, decrease costs to collect, and increase patient satisfaction.

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