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Senior Technical Account Manager

Airwallex· Merchant Services
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HK - Hong Kong SARFull-timePosted 6mo ago

About the role

Senior Technical Account Manager (TAM) at Airwallex focused on enterprise customers within the Merchant Services team. Acts as the primary technical advisor and voice of the customer, guiding post-sales adoption, integration, and optimization of Airwallex products for strategic clients across the full payment solutions suite.

Responsibilities

  • Be the primary technical owner dedicated to a group of Airwallex strategic enterprise clients
  • Deliver an elevated services and technical support experience to your client portfolios
  • Build trusted relationships with your clients by becoming a subject matter expert on their business
  • Work with account managers from commercial team to explore optimization and upsell opportunities
  • Be directly accountable for analysing and improving their support experience and providing contextual insight regarding client’s experience with Airwallex products
  • Serve as an escalation point to provide break-fix support and for ad-hoc technical questions from the clients
  • Support the Quarterly Business Review (QBR) sessions held with the clients, especially on Airwallex product roadmap updates and technical support / performance metrics walkthroughs

Qualifications

  • Bachelor’s degree in a STEM discipline, with strong academic achievements
  • At least 5 years experience working in an engineering, technical support, or technical account manager role
  • Comfortable managing multiple and changing priorities and meeting deadlines in an entrepreneurial environment
  • Ability to approach customer and sales team requests in a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
  • Thorough understanding of the software development lifecycle and API architecture
  • Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers

Skills

Required:STEM degree backgroundTechnical account managementAPI architecture
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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