Implementation Consultant - Americas
About the role
Implementation Consultant responsible for the technical configuration and deployment for a defined set of Ashby customers, working with cross-functional teams to ensure successful go-lives and post-launch optimization.
Responsibilities
- Own execution of the technical configuration for a defined set of new Ashby customers
- Partner with an Implementation Specialist to confirm customer requirements
- Lead tailored configuration of native platform functionality
- Define and carry out a testing plan ahead of go-live
- Document final configuration choices for visibility and ongoing optimization post-launch
- Collaborate with cross-functional partners (Customer Success, Sales, Product, Engineering, Operations) to align and define progress
- Travel (<5%) for strategic customer engagements as needed
Qualifications
- Complex SaaS Implementation & Project Management experience with functional ownership of implementation projects
- Strong customer-centric approach with ability to tailor configurations to enterprise needs
- Technical proficiency with complex products and curiosity about technical details
- Critical thinking and solutions orientation; ability to mitigate risk and address customer opportunities
- Experience advising on best practices and change management in software usage
- Excellent cross-functional communication and collaboration skills
Skills
Benefits
- Additional benefits are shared as part of the job posting

About Ashby
All-in-one recruiting platform that empowers hiring excellence in…
At Ashby, we're improving the productivity of working professionals with intelligent and powerful software. We put a lot of effort into designing products that are approachable to beginners but mastered & extended by power users. In many ways, spreadsheets set the bar here. Our first products provide talent teams with clever automation, powerful analytics tools, and customizable workflows packaged in great UX. We have many paying customers who love us and use us every day like Opendoor, Airtable, Duolingo, and Notion. Notion's Head of Talent said Ashby is "probably the tool we are in the most and rely on the most, as a recruiting team." Our culture is motivated by Abhik's (my co-founder and Head of Engineering) and my belief that a small talented team, given the right environment, can build a great product and service fast (and work regular hours!). We hire exceptional, kind, thoughtful people and provide an environment where we can be happy, feel challenged, and do our best work. We are well funded and backed by great investors, including Y Combinator, Elad Gil, and Lachy Groom. We'll share more once we meet!
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