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Implementation Specialist

Axle· Operations
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Hybrid (Atlanta, GA)$80k - $95kFull-timePosted 6mo ago

About the role

Role focused on leading the launch, integration, and go-live of Axle’s automotive insurance clients, owning end-to-end deployment, technical integrations, and deployment readiness.

Responsibilities

  • Lead onboarding and implementation for dealer and rental customers by building trusted relationships with decision-makers, technical stakeholders, and daily operational users of Axle.
  • Drive successful launches by scoping integration requirements, managing project timelines, and guiding customers through API integration, UAT, and go-live.
  • Develop deep expertise in each client's technology stack, workflows, Axle integrations, and the broader automotive insurance landscape to provide tailored technical guidance and configuration recommendations.
  • Build and refine repeatable implementation playbooks, runbooks, and tooling that reduce time-to-launch and improve deployment quality across dealer and rental markets.
  • Own implementation milestones and kickoff-to-launch KPIs; track time-to-value, integration health, and launch readiness to ensure every customer hits production successfully.
  • Collaborate closely with internal Axle teams to identify friction in the implementation process, and implement new methods and tooling to consistently exceed launch targets.
  • Serve as the voice of the customer internally during implementation by translating technical feedback from dealerships, rental operators, and their IT teams into actionable insights for Product and Engineering.

Qualifications

  • 3+ years of experience in implementation, solutions engineering, technical account management, or professional services
  • Beneficial to have experience implementing software for automotive, fleet, dealership, rental car, or automotive insurance programs, particularly in a B2B or enterprise environment
  • Grit, enthusiasm, and a high degree of intellectual curiosity
  • Ability to partner closely with sales and engineering leadership to drive successful customer launches
  • Strong technical generalist with sharp product intuition and a track record of driving complex integrations to successful go-live
  • Comfort operating in a high-growth, ambiguous environment and excitement to build processes and tooling from the ground up
  • Ability to quickly grasp new technologies, APIs, integrations, and complex technical concepts
  • Ability to solve complex client challenges through creative problem-solving and cross-functional collaboration
  • Willingness to travel to client sites and conferences (at least twice per month)

Skills

Required:Implementation leadershipAPI integrationsStakeholder management

Benefits

  • Great compensation & equity packages
  • Full medical, dental, and vision benefits
  • 401k program
  • Unlimited vacation
  • Mentorship and growth opportunities
  • Flexible, hybrid work environment (Atlanta, GA)
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Axle

Universal API for insurance

Axle is Plaid for insurance - a universal API for insurance data. With Axle, companies can instantly verify insurance and monitor ongoing coverage, helping them reduce operational cost while creating a frictionless experience for users. Axle is backed by leading investors including Y Combinator and Gradient Ventures, Google's AI-focused venture fund, and angels from industry leaders like Plaid and Cox Automotive.

developer-toolsfintechb2bapiinsurance
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