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Senior Technical Account Manager

Airwallex· Merchant Services
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CN - ShanghaiFull-timePosted 6mo ago

About the role

Technical Account Manager (TAM) for Airwallex's Merchant Services team. Serves as the primary technical advisor and trusted advisor for enterprise clients post-sales, focusing on adoption, integration, and optimization of Airwallex products without a sales role.

Responsibilities

  • Be the primary technical owner dedicated to a group of Airwallex strategic enterprise clients
  • Deliver an elevated services and technical support experience to your client portfolios
  • Build trusted relationships with your clients by becoming a subject matter expert on their business
  • Work with account managers from commercial team to explore optimization and upsell opportunities
  • Be directly accountable for analysing and improving their support experience and providing contextual insight regarding client’s experience with Airwallex products
  • Serve as an escalation point to provide break-fix support and for ad-hoc technical questions from the clients
  • Support the Quarterly Business Review (QBR) sessions held with the clients, especially on Airwallex product roadmap updates and technical support / performance metrics walkthroughs

Qualifications

  • Bachelor’s degree in a STEM discipline, with strong academic achievements
  • At least 5 years experience working in an engineering, technical support, or technical account manager role
  • Comfortable managing multiple and changing priorities and meeting deadlines in an entrepreneurial environment
  • Ability to approach customer and sales team requests in a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
  • Thorough understanding of the software development lifecycle and API architecture
  • Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers

Skills

Required:Technical account managementAPI architectureCommunication and stakeholder management
Nice to have:RESTful API integration
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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