Manager of Implementations, High Touch - EMEA
About the role
Lead an EMEA-based team of Implementation Specialists aligned to High Touch (mid-market) customers, driving high-quality implementation experiences and partnering cross-functionally to scope and plan for prospective customers.
Responsibilities
- Implementation & Project Management: manage and execute onboarding projects, define work, align stakeholders, communicate project plan, deliver results per expectations, keep the team on track to meet milestones, remote-first with travel <10% as needed for strategic engagements.
- Team Leadership: build and scale high-performing teams to meet high standards.
- Customer Centricity: tailor implementations to customer needs, maintain high engagement and communication, act as the customer’s advocate during implementation.
- Bias for Action: translate ambiguity into clear paths, drive towards outcomes, ensure follow-through.
- Regional Focus: leverage understanding of the EMEA market to optimize delivery of implementations.
- Fluency with Enterprise Motions: navigate complex enterprise environments, manage change at scale.
- Technical Proficiency: solid understanding of a complex product and its technical intricacies.
- Critical Thinking & Solutions Orientation: proactively address opportunities and improve processes.
- Cross-functional Collaboration: partner with CS, Sales, Product, Engineering, and Operations.
Qualifications
- Extensive experience managing and executing implementation and onboarding projects
- Ability to work effectively in a remote-first setting and travel <10%
- Experience leading and scaling teams
- Customer-centric mindset with strong communication and stakeholder management
- Comfort operating in complex enterprise environments with multiple stakeholders
- Technical proficiency with a complex product and curiosity about technical details
- Strong problem-solving and process-improvement capabilities
- Ability to collaborate cross-functionally across CS, Sales, Product, Engineering, and Operations
Skills
Benefits
- You’ll get the time to do things the right way; emphasis on high quality work
- Competitive compensation
- 10-year exercise window for stock options
- Unlimited PTO with four weeks recommended per year
- Twelve weeks of fully paid family leave in the US (plan to expand to other countries)
- Generous equipment, software, and office furniture budget
- $100/month education budget with manager approval for more expensive items like conferences
About Ashby
All-in-one recruiting platform that empowers hiring excellence in…
At Ashby, we're improving the productivity of working professionals with intelligent and powerful software. We put a lot of effort into designing products that are approachable to beginners but mastered & extended by power users. In many ways, spreadsheets set the bar here. Our first products provide talent teams with clever automation, powerful analytics tools, and customizable workflows packaged in great UX. We have many paying customers who love us and use us every day like Opendoor, Airtable, Duolingo, and Notion. Notion's Head of Talent said Ashby is "probably the tool we are in the most and rely on the most, as a recruiting team." Our culture is motivated by Abhik's (my co-founder and Head of Engineering) and my belief that a small talented team, given the right environment, can build a great product and service fast (and work regular hours!). We hire exceptional, kind, thoughtful people and provide an environment where we can be happy, feel challenged, and do our best work. We are well funded and backed by great investors, including Y Combinator, Elad Gil, and Lachy Groom. We'll share more once we meet!
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