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Account Manager, SMB Dedicated I

Dandy· Commercial
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Remote$85kFull-timePosted 5mo ago

About the role

Account Manager to manage a portfolio of multi-location dental practices, driving revenue per practice (ARPP) by expanding within existing customers, activating new users, and expanding to new locations. Collaborates with Sales, Training, and Customer Support to ensure satisfaction and retention.

Responsibilities

  • Own a portfolio of multi-location accounts and drive NRR through proactive planning and engagement.
  • Analyze account performance and customer feedback to build strategic engagement plans tailored to each parent organization.
  • Use a mix of service and commercial skills to guide practices through critical moments in the Dandy journey.
  • Leverage dashboards and data triggers to prioritize outreach and identify expansion or renewal opportunities across sites.
  • Identify and execute upsell and cross-sell opportunities within each parent account.
  • Drive activation of additional doctors and scanners within existing practices.
  • Lead expansion into new practice locations, ensuring consistent onboarding and alignment with parent-level goals.
  • Build and maintain strong, long-term relationships with executives, doctors, and/or practice managers across all locations.
  • Serve as a strategic consultant, offering tailored solutions and guidance to align with customer objectives.
  • Negotiate contract terms with key stakeholders and implement churn-reduction strategies.
  • Partner cross-functionally with Sales, CX, Training, Ops and Marketing to ensure a unified customer experience across locations.
  • Develop a deep understanding of dental practice operations and the competitive digital dentistry landscape.
  • Communicate confidently in the language of clinicians to provide consultative problem-solving and drive adoption.
  • Stay informed on product updates, scanner capabilities, and market trends to add strategic value in every interaction.
  • Experiment with new tactics, talk tracks, and engagement models to improve retention and expansion.
  • Collaborate across teams to ensure customers receive timely, consistent support during every stage of their journey.
  • Capture and share Voice of Customer insights to influence product and operational enhancements.
  • Contribute to playbook development that scales successful multi-location engagement strategies company-wide.

Qualifications

  • 2+ years of experience in Sales, Account Management, or Customer Success within or related to SaaS/healthcare vertical, dental industry experience a plus.
  • Proven track record of upselling, cross-selling, and growing complex account portfolios.
  • Experience managing relationships with multiple stakeholders at small-to-medium business groups or multi-site organizations.
  • Comfortable spending 60%+ of your day engaging with clients by phone or video.
  • Highly analytical with the ability to interpret data dashboards to inform strategy.
  • Empathetic, curious, and passionate about understanding customer pain points.
  • Strong communicator with exceptional organization, follow-through, and problem-solving skills.
  • Self-motivated, performance-driven, and adaptable to a fast-paced environment.
  • Willingness to travel for offsites, industry events, or key customer visits.

Skills

Required:Account managementUpselling and cross-selling

Benefits

  • best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate (healthcare, dental, mental health support, parental planning resources, retirement savings options, generous paid time off)
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Dandy

Your Fully-Modernized Dental Lab for Digital Dentistry - Dandy

Your full-service dental laboratory solution · Free scanner · Real-time communication · Easy case management · Fast turnaround times

digital dentistrydental labdigital workflowsintraoral scannerclinical support
Company profileWebsite

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