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Fulfillment Supervisor - Romeoville, IL

Ro· Operations
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Romeoville, IL$56.5k - $65kFull-timePosted 5mo ago

About the role

Fulfillment Supervisor overseeing daily operations of Ro's pharmacy fulfillment team in Romeoville, IL, managing pharmacy technicians, ensuring accurate and timely fulfillment, compliance, and continuous improvement with pharmacy automation.

Responsibilities

  • Lead and mentor a team of pharmacy technicians by providing hands-on coaching, real-time feedback, and performance support to foster a high-performing team culture
  • Oversee technician onboarding, training, and ongoing skills development to ensure compliance with SOPs and operational excellence
  • Support scheduling and staffing needs to ensure appropriate shift coverage and workflow continuity
  • Ensure pharmacy fulfillment workflows—including picking, packing, and shipping—are executed accurately, efficiently, and in accordance with established timelines
  • Act as the primary point of contact for daily operational issues on the floor, escalating concerns to pharmacy leadership as appropriate
  • Collaborate closely with pharmacists and cross-functional teams including operations, care, and product to resolve order and shipping issues promptly
  • Operate and troubleshoot pharmacy automation equipment, ensuring it functions properly to support order volume
  • Monitor quality, safety, and regulatory compliance throughout the fulfillment process, and drive adherence to all applicable standards and procedures
  • Contribute to a culture of continuous improvement by participating in workflow evaluations and helping implement operational enhancements
  • Maintain a clean, organized, and inspection-ready workspace aligned with company policies and regulatory expectations
  • Flexibly support fulfillment operations by assisting with order processing and technician duties as needed to meet volume demands
  • Support additional operational tasks and responsibilities as assigned by pharmacy leadership

Qualifications

  • Willingness to obtain an Illinois Pharmacy Technician license and National Pharmacy Technician Certification (CPhT) within a defined timeframe upon hire
  • High school diploma or equivalent
  • Minimum of 2 years of people management experience in an operations, fulfillment, manufacturing, warehouse, retail, or other high-volume environment, including experience conducting performance evaluations, coaching employees, and managing daily performance within the operation
  • Proven leadership skills with the ability to motivate, guide, and support a team in a fast-paced fulfillment environment
  • Empathy, patience, and professionalism in interactions with both patients and team members
  • Strong critical thinking and decision-making abilities, especially when navigating high-pressure or time-sensitive situations
  • Excellent organizational skills and a sharp attention to detail to ensure order accuracy and compliance
  • Comfort working with pharmacy automation equipment and technology-driven workflows
  • A proactive, improvement-oriented mindset and the ability to contribute to cross-functional problem-solving
  • Excellent verbal and written communication skills, and a collaborative spirit that thrives in cross-functional environments

Skills

Required:Pharmacy technician licensingPeople managementLeadership in fast-paced environmentsPharmacy automationRegulatory complianceCross-functional collaboration

Benefits

  • Full medical, dental, and vision insurance + OneMedical membership
  • Healthcare and Dependent Care FSA
  • 401(k) with company match
  • Flexible PTO
  • Wellbeing + Learning & Growth reimbursements
  • Paid parental leave + Fertility benefits
  • Pet insurance
  • Student loan refinancing
  • Virtual resources for mindfulness, counseling, and fitness
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Ro

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Ro is a telehealth company connecting patients with US-licensed professionals entirely online. Get treatment now for weight loss, sexual health, hair loss, fertility, & more.

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