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Senior Product Manager, AI Risk & Onboarding

Airwallex· Product
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Hybrid (US - San Francisco)$160k - $230kFull-timePosted 5mo ago

About the role

Senior Product Manager responsible for defining and delivering the AI-native risk and onboarding experience, balancing fraud prevention, risk decisioning, and merchant experience in a hybrid US-based role.

Responsibilities

  • Own the product strategy and roadmap for merchant onboarding, risk decisioning and related merchant experiences.
  • Map and optimise the end-to-end journey from discovery and sign-up through verification, activation and product adoption.
  • Build AI-powered capabilities to interpret merchant context, surface signals and detect emerging risk patterns.
  • Partner with Engineering, Data Science and Risk teams to develop AI agents that identify compromised accounts and suspicious activity.
  • Turn AI-generated insights into real-time actions through fraud and risk models (e.g., step-ups, reviews, restrictions, approvals).
  • Design risk experiences that protect Airwallex while minimising friction for legitimate merchants.
  • Develop intelligent payment-method recommendations balancing risk, cost, conversion and merchant experience.
  • Use data, analytics and customer research to identify onboarding and payment pain points, define success metrics and prioritise opportunities.
  • Design and run experiments (A/B tests) to improve onboarding UX, verification, activation and conversion.
  • Establish feedback loops between product performance, model outcomes, operational review and merchant experience.
  • Communicate product strategy, trade-offs and results to technical and non-technical stakeholders, including senior leadership.

Qualifications

  • 5+ years of product management experience, with ideation-through-delivery track record.
  • Experience owning product strategy, roadmap planning, discovery and execution for customer-facing or platform products.
  • Strong understanding of experimentation, analytics, user journeys and outcome-based product development.
  • Experience working with Engineering, Data Science, Design, Risk, Compliance or Operations teams.
  • Ability to translate complex technical, data or risk concepts into simple product experiences and clear decisions.
  • Exceptional communication and stakeholder-management skills, with ability to influence technical and non-technical audiences.
  • Bachelor’s degree or equivalent professional experience.

Skills

Required:Product strategy and roadmapAI/ML-powered product developmentExperimentation and analyticsStakeholder communication

Benefits

  • Benefits vary by country and employment type in accordance with local statutory requirements.
  • All employees receive at least statutory minimum paid annual leave and public holidays; many locations offer additional company-provided vacation days.
  • US-based employees eligible for medical, dental, vision insurance; 401(k); short-term and long-term disability; basic life insurance; well-being benefits; 20 paid vacation days and 12 paid company holidays per year.
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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