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Associate, External RFI Transaction Monitoring

Airwallex· Operations
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MY - Kuala LumpurFull-timePosted 5mo ago

About the role

Role focuses on handling external RFIs from correspondent banks and law enforcement, coordinating responses, conducting targeted cross-border transaction reviews, and ensuring regulatory and contractual compliance while mitigating financial crime risk.

Responsibilities

  • Own and manage the external RFI mailbox and workflow for correspondent / partner banks and law enforcement agencies, ensuring all enquiries are triaged, tracked and closed within agreed SLAs.
  • Respond to correspondent bank RFIs on cross-border wires and virtual account flows, including reviewing end-to-end payment journeys, interpreting SWIFT messages and coordinating inputs from FCC, TM, KYC, Financial Partner and Commercial.
  • Handle law enforcement enquiries (e.g. police, regulators, tax / customs and other competent authorities), ensuring requests are legally grounded, responses comply with internal policy and local law, and sensitive matters are escalated to FIU / Legal / MLRO where appropriate.
  • Perform targeted account and transaction reviews related to RFIs, assessing cross-border patterns, counterparties and consistency with the customer’s KYC profile, and recommending risk-based actions (e.g. freezes, offboarding, enhanced monitoring).
  • Draft clear, concise and audit-ready written responses and case files, documenting rationale, evidence, decisions and approvals to a standard suitable for internal and external review.
  • Partner with FCC, TM, KYC, Financial Partner, Legal, Sanctions Compliance and regional Operations to align positions on complex cases and implement any required remediation or control enhancements.
  • Contribute to continuous improvement of the channel RFI process, including playbooks, templates, training materials and dashboards to improve efficiency, quality and SLA performance.

Qualifications

  • 3+ years of relevant experience in financial crime operations / AML / sanctions / investigations within a bank, payments institution or fintech, with direct exposure to: correspondent banking RFIs; and law enforcement enquiries (police, regulators or other authorities).
  • Strong understanding of cross‑border payments and corridors, including: how funds flow through correspondent banks and payment networks; common risk indicators in international wires and e‑wallet / virtual account flows.
  • Demonstrated experience managing RFIs from law enforcement and responding within tight statutory or regulatory deadlines, with strong judgement on escalation and data protection.
  • Proven ability to work with strict SLAs and high case volumes while maintaining quality, accuracy and audit‑ready records.
  • Solid knowledge of AML / CFT / sanctions concepts and common typologies in cross‑border payments (e.g. layering through intermediaries, third‑party payments, trade‑related flows).
  • Excellent verbal and written communication skills in English; proficiency in Mandarin is strongly preferred given our customer and banking partner base.
  • Highly detail‑oriented, organised and comfortable working with multiple systems and datasets; able to quickly piece together customer and transaction narratives from fragmented information.
  • Strong stakeholder management skills and the confidence to interact with external banks and authorities in a professional and controlled manner.
  • Professional certifications such as CAMS, CFCS, ICA Advanced AML or equivalent are preferred.

Skills

Required:RFI managementCross-border payments understandingRegulatory and data protection judgement

Benefits

  • Equal opportunity employer
  • Industry-leading global payments fintech environment (implicit in description)
Last updated Oct 7, 2026. Interested? Apply on the company site.
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