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Account Manager - Japan

ElevenLabs· Revenue
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RemoteFull-timePosted 5mo ago

About the role

Role partnering with enterprise customers to build, deploy, and optimize conversational agents on the ElevenLabs Agents Platform, while driving expansion and multi-product adoption across a defined portfolio of enterprise accounts in Japan.

Responsibilities

  • Partner with enterprise customers to build and deploy conversational agents on the ElevenLabs Agents Platform.
  • Advise on agent design, personas, conversation flows, tool integrations, and voice customization to achieve production-level business outcomes.
  • Guide customers on deploying and scaling agents across web, mobile, and telephony and integrating agents with existing data sources and systems.
  • Analyze agent performance data and logs to identify friction points and optimization opportunities to improve accuracy, user experience, and reliability at scale.
  • Own expansion outcomes across a defined portfolio of enterprise accounts; drive cross-sell through deeper agent usage.
  • Collaborate with Sales, Engineering, and Account Managers to convert technical success into durable revenue growth and long-term customer commitment.

Qualifications

  • 5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in Japan
  • Familiarity and experience with building and deploying AI agents
  • Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
  • Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities
  • Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
  • Strong understanding of the Japan market landscape and cultural nuances
  • Self-motivated and able to work independently in a remote or distributed team environment

Skills

Required:Enterprise Customer Success / Account ManagementAI agents deploymentAPI integrations / SDKsRevenue / cross-sell ownership

Benefits

  • Innovative culture
  • Growth paths
  • Learning & development through annual discretionary stipend
  • Social travel annual discretionary stipend
  • Annual company offsite
  • Co-working stipend for remote locations
Last updated Oct 8, 2026. Interested? Apply on the company site.
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About ElevenLabs

Free AI Voice Generator & Voice Agents Platform | ElevenLabs

Create lifelike speech with our AI voice generator and voice agents platform. Access 5,000+ voices in 70+ languages with secure APIs and SDKs.

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