← All roles

Adoption Strategist - North America

ElevenLabs· Revenue
Apply on company site
RemoteFull-timePosted 4d ago

About the role

Brand new Adoption Strategist role focused on building scalable adoption, enablement, and product expertise across ElevenLabs platform (primarily ElevenAgents and ElevenCreative) for North America. Role evolves with new programs, emphasizes data-driven, scalable activation and cross-functional collaboration to drive time-to-value and expansion.

Responsibilities

  • Drive strong adoption by building and delivering scalable enablement and activation programs that educate customers on best practices, and get them to time-to-value quickly on their core use case
  • Develop deep product expertise across the entire ElevenLabs platform, with a focus on ElevenAgents and ElevenCreative
  • Proactively audit customers' agent prompts, configurations, and feature setup to identify gaps, and share recommendations as a value-add service that drives deeper adoption
  • Track and drive key leading and lagging adoption metrics, partnering with Revenue Operations to iterate on our reporting capabilities, and use those trends to develop data-driven adoption strategies and playbooks across the customer base in region
  • Partner with Account Management and CX to deliver targeted adoption and enablement campaigns, including regional live workshops and webinars, based on opportunities or new product releases
  • Engage with external implementation partner and internal teams to help unify adoption strategy across the customer journey
  • Partner with leadership on high-impact initiatives that support the local GTM team and global results

Qualifications

  • 6+ years in adoption, customer/partner enablement, digital CS programs, enterprise growth or similar role at an AI-native or highly technical company with a large, low-touch book
  • Experience with voice AI, TTS, conversational AI, or developer-facing products
  • A track record of building adoption focused programs from the ground up: onboarding tracks, scaled adoption playbooks, self-serve content, and more
  • You think in systems but are creative: you're always asking "how do we scale or automate this," and building automations and workflows with AI tools is ingrained in how you work
  • Extremely analytical: you identify trends easily and use them to close gaps, surface opportunities or standardize best practices. You also identify data points that aren't yet tracked but would uncover new insights and change strategy
  • Comfortable driving cross-functional outcomes without direct authority, working effectively with Account Management, FDE, RevOps, and GTM to move adoption forward
  • Experience managing a high-volume book of business at scale, mid-market or commercial segment
  • Language Requirements - must be proficient in English.

Skills

Required:Adoption program designProduct fluency across ElevenLabs platformData-driven analysisCross-functional collaboration

Benefits

  • Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
  • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
  • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
  • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
Last updated Oct 22, 2026. Interested? Apply on the company site.
ElevenLabs logo

About ElevenLabs

Free AI Voice Generator & Voice Agents Platform | ElevenLabs

Create lifelike speech with our AI voice generator and voice agents platform. Access 5,000+ voices in 70+ languages with secure APIs and SDKs.

AI Voice AgentsAPIAPI ReferenceAboutAffiliatesAgents PlatformAudio NativeBlog
Company profileWebsite

More open roles at ElevenLabs