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Senior Customer Relationship Manager

Landeed· Operations
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Hybrid (Hyderabad)INR 45k - INR 90kFull-timePosted 5mo ago

About the role

Senior CRM Operations Manager responsible for fast, accurate, and transparent handling of customer requisitions, coordinating online/offline customer success workflows, and driving upsell initiatives. Based in Hyderabad with mandatory relocation.

Responsibilities

  • Maintain daily stakeholder communication regarding new property requisitions and provide timely status updates.
  • Track progress of existing requisitions and inform stakeholders of milestones, delays, or updates in real time.
  • Build and sustain stakeholder relationships through professional, transparent communication.
  • Prepare and share daily requisitions status reports with stakeholders and leadership.
  • Escalate blockers to management to prevent delays.
  • Lead day-to-day activities of the online operations team, prioritise tasks, and ensure timely completion.
  • Ensure customers receive timely and accurate updates on requisition status.
  • Set and monitor daily/weekly/monthly targets for the team.
  • Conduct regular performance reviews and upskill team members.
  • Identify upsell opportunities and drive upsell initiatives across the customer success journey.
  • Track upsell performance against quarterly targets and implement corrective actions.
  • Collaborate with Sales and Product to refine upsell strategies, pricing, and service offerings.
  • Implement CRM-based workflows and nudges to prompt upsell conversations.
  • Report upsell metrics to leadership regularly with actionable recommendations.
  • Act as the central liaison between stakeholders and customers, keeping information flowing accurately.
  • Proactively communicate timelines, documentation requirements, and progress to customers on behalf of stakeholders.
  • Manage expectations to reduce friction and build trust in the platform.
  • Own escalation handling and resolve disputes professionally.
  • Maintain a CRM-based log of all stakeholder and customer interactions for audit purposes.
  • Coordinate end-to-end customer success across online and offline channels.
  • Build and maintain SOPs for the cross-channel workflow.
  • Identify bottlenecks and implement process improvements to increase speed and accuracy.
  • Track KPIs such as completion rates, turnaround times, and customer satisfaction.

Qualifications

  • 6+ years of experience in CRM operations, customer success operations, or related
  • Proven experience leading a customer-facing operations team
  • Strong interpersonal and communication skills with stakeholder management experience
  • Hands-on experience with CRM platforms (Salesforce, HubSpot, Zoho, or similar)
  • Demonstrated ability to manage upsell pipelines and meet revenue targets
  • Ability to coordinate cross-functional teams across online and offline channels
  • Highly organized with strong attention to detail and timely follow-through
  • Willingness to relocate to Hyderabad (candidates from anywhere in India welcome)

Skills

Required:CRM operationsStakeholder managementTeam leadershipUpsell management
Nice to have:SOP development

Benefits

  • Competitive senior-level compensation package
  • Performance-based quarterly bonus tied to upsell targets
  • Relocation assistance for outstation candidates
  • Opportunity to shape and scale operations at a pivotal growth stage
  • Collaborative, mission-driven team environment
  • Learning & development opportunities and career growth path
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Landeed

Landeed is India's fastest property title search engine

Landeed is building India's (then for rest of the world) fastest and most comprehensive property title search engine. More than 84% of Indian household wealth is stored in real estate, property and land. However, with 2/3rds of all court cases in India dealing with land-related disputes, it is essential that people have accessible public records to both protect themselves against litigation and provide appropriate documentation for facilitating transactions.

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