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Implementation Manager

Rippling· Global Implementation
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Hybrid (Dublin, Ireland)full-timePosted 5mo ago

About the role

Foundational team member in Rippling’s Global Implementation group responsible for implementing and driving adoption of Rippling’s global products for enterprise customers, with a strong emphasis on customer experience and cross-functional collaboration.

Responsibilities

  • Become the trusted technical and strategic advisor for enterprise customers implementing Rippling's Global all-in-one Employee Management Platform. You'll be the primary point of escalation for complex deployments and strategic decisions.
  • Lead enterprise-scale implementations end-to-end—owning customer timelines, managing executive steering committees, and ensuring successful adoption across complex organizational structures.
  • Facilitate monthly steering committee sessions with C-level stakeholders, presenting progress, managing scope changes, and keeping leadership aligned on strategic outcomes.
  • Conduct deep discovery and scoping sessions with customers—mapping business processes, identifying integration requirements, and translating complex needs into implementation strategies.
  • Manage multi-stakeholder alignment across IT, Finance, HR, Payroll, and Operations teams—navigating conflicting priorities and securing buy-in at all levels.
  • Own project management for multiple concurrent enterprise deployments—managing timelines, budgets, resource allocation, and ensuring nothing slips.
  • Be a domain expert on HR, Payroll, and Accounting best practices—guiding customers through complex transformations and change management.
  • Work cross-functionally with Customer Experience, Sales, and R&D to solve enterprise blockers and feed insights back into product development.

Qualifications

  • Minimum 5+ years managing enterprise implementations in HR, Payroll, Accounting, or adjacent platforms—not SMB/mid-market.
  • Proven track record leading 6-figure+ deployments with executive stakeholder management and steering committee experience.
  • Expert project management skills: managing complex timelines, budgets, resource constraints, and multiple concurrent enterprise projects.
  • Deep experience conducting discovery, scoping, and requirements-gathering sessions with C-suite and department heads.
  • Demonstrated ability to navigate and align competing priorities across 5+ internal and external stakeholders simultaneously.
  • Strong change management mindset—you understand that enterprise implementations are 60% change and 40% technical.
  • Relentless problem-solver: You dig into root causes, ask the hard questions, and don't accept surface-level answers.
  • Autonomous and strategic thinker: You can identify blockers before they become problems and escalate appropriately.

Skills

Required:Enterprise implementation managementDiscovery and scopingProject managementChange managementStakeholder management
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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