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Implementation Manager

Invert· Customer Experience
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RemoteFull timePosted 5mo ago

About the role

First Implementation Manager and founding CX team member responsible for end-to-end customer rollouts, adoption, and ongoing value realization in a remote, US/Europe-friendly setup.

Responsibilities

  • Own implementations from kickoff to go-live: scope, timeline, quality, across customer and Invert teams
  • Lead requirements and design workshops with scientists and IT; translate bioprocess workflows into Invert deployments
  • Partner with Engineering on integrations; prototype and oversee delivery where needed
  • Run UAT, train users, and act as trusted advisor through go-live and beyond
  • Own live accounts: usage health, adoption, renewal posture. Use usage data to find patterns, risks, and expansion
  • Run business reviews that tie Invert usage to the customer's process development and manufacturing goals
  • Be the voice of the customer to Product and Engineering

Qualifications

  • 5–7 years in implementation, customer success, or account management at a B2B SaaS company
  • Scientific or regulated-industry SaaS background — bioprocess, LIMS, lab informatics, manufacturing data, or similar
  • Bioprocess fluency is a plus; willingness to go deep on it fast is required
  • Comfort with the technical layer: APIs, data schemas, historians, bioreactor data systems, cloud data infrastructure
  • Track record running multi-stakeholder implementations end-to-end
  • B.S. in a STEM field

Skills

Required:Implementation project managementStakeholder managementRequirements gathering and solution designTechnical integration leadershipUser training and adoption

Benefits

  • Competitive salary, meaningful equity, full benefits
  • Fully remote, US and European time zones
  • Frequent team off-sites
  • Unlimited PTO
Last updated May 26, 2026. Interested? Apply on the company site.
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About Invert

Data analytics software for biomanufacturing.

We build software to manage, analyze, and optimize bioprocessing data. Our initial customers are bio-industrial companies, who produce various products in bioreactors.

cellular-agriculturemachine-learningsynthetic-biologybiotech
Company profileWebsite

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