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Customer Experience - Dental Lab Technician (Fixed)

Dandy· Commercial
Apply on company site
Spain - Barcelona€27.2k - €34kFull-timePosted 5mo ago

About the role

Experienced dental lab technician providing real-time technical support and collaboration with clinicians to refine case designs, ensuring quality outcomes and exceptional customer experience in a fully-digital, fast-growing lab environment.

Responsibilities

  • Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. Provide expert guidance on complex cases and build customer confidence in digital tools.
  • Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.
  • Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.

Qualifications

  • 3+ Years in a Dental Technician Role
  • 2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases
  • Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices
  • Technologically adept with the ability to learn and navigate dental design platforms quickly
  • Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care
  • Previous experience in a customer-facing lab role is preferred
  • Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights
  • Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls
  • Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously
  • Desire to work in a fast-growing and rapidly changing fully-digital lab environment
  • Ability to meet tight deadlines while maintaining exceptional quality standards across every case
  • Native or near-native fluency in the local market language, with strong knowledge of local dental norms and terminology; English fluency required for global collaboration

Skills

Required:Dental technician expertise3Shape CAD/CAM designDigital dental workflows

Benefits

  • Healthcare
  • Dental
  • Mental health support
  • Parental planning resources
  • Retirement savings options
  • Generous paid time off
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Dandy

Your Fully-Modernized Dental Lab for Digital Dentistry - Dandy

Your full-service dental laboratory solution · Free scanner · Real-time communication · Easy case management · Fast turnaround times

digital dentistrydental labdigital workflowsintraoral scannerclinical support
Company profileWebsite

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