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Enterprise Account Manager - UK

Dandy· Commercial
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United Kingdom - LondonFull-timePosted 5mo ago

About the role

Account management role focusing on driving Net Revenue Retention (NRR) for UK dentists by managing a book of 100+ accounts, expanding within practices, and collaborating with Sales, Training, and Customer Support. In-person London-based position with 5 days onsite.

Responsibilities

  • Book Management: Drive NRR through strategic account planning and proactive customer engagement; Utilize data and customer feedback to analyze your book of business and formulate a plan on customer engagement; Use a mix of service and sales skills to manage the doctor experience during critical moments of Dandy’s customer journey
  • Commercial Sales: Identify and execute upsell and cross-sell opportunities within your given book of business; Drive activations of more users / doctors within a practice; Drive sales of additional scanners within a practice; Drive expansion through selling into additional practice locations
  • Client Relationship Management: Build and maintain strong, long-lasting relationships with doctors at key accounts to foster trust and loyalty; Provide consultative solutioning and negotiate commercial terms with doctors through a nuanced understanding their goals and feedback; Experiment and execute on churn reduction strategies
  • Clinical Knowledge: Deeply understand the operations of a dentistry practice and the competitive market of digital dentistry to better engage with doctors; Have ability to speak in the language of clinicians in order to problem solve and be a partner to the customers
  • Continuous Improvement: Experiment on the tactics, talk tracks, and use cases to continuously improve on how we can more effectively retain customers; Collaborate with cross-functional teams such as customer support and training to better serve your customers; Collect feedback and disseminate learnings back to the rest of the company to drive product enhancements

Qualifications

  • London, UK in-office 5 days a week
  • 6+ years of experience in dental industry in Sales, Account Management, Customer Success, or related role interfacing with dentists
  • Track record of upselling and growing your account portfolio
  • Established relationships with multiple stakeholders at small to medium sized businesses
  • Enjoy talking on the phone with clients for over 60% of your day
  • Desire to understand customer pain points
  • Comfortable analyzing data and using dashboards to inform decisions
  • Enthusiasm for experimentation and iteration to hone your craft
  • Highly motivated, performance driven
  • Exceptional communication, problem-solving, and organizational skills
  • Ability to thrive in a fast-paced environment and adapt to changing priorities
  • Some travel may be necessary

Skills

Required:Account managementUpselling and cross-sellingData analysis and dashboards

Benefits

  • Healthcare
  • Dental
  • Mental health support
  • Parental planning resources
  • Retirement savings options
  • Generous paid time off
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Dandy

Your Fully-Modernized Dental Lab for Digital Dentistry - Dandy

Your full-service dental laboratory solution · Free scanner · Real-time communication · Easy case management · Fast turnaround times

digital dentistrydental labdigital workflowsintraoral scannerclinical support
Company profileWebsite

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