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Head of Product Education & Community

Siena AI· GTM
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RemoteFull-timePosted 5mo ago

About the role

Senior product-focused educator and builder responsible for creating and leading Siena’s product education, community, and credential programs for teams, customers, and the market.

Responsibilities

  • Run product education for the Siena team. Every release lands with a session, a doc, and a demo that the company actually walks away knowing
  • Run customer workshops and recurring product sessions, one use case at a time, for real depth and real outcomes
  • Build the customer onboarding path, from signed contract to first value, repeatable across every segment
  • Onboard every new hire so they ramp through your program and get productive faster because of it
  • Build the demo library (live, recorded, vertical and persona-specific) that Sales pulls from and customers learn from
  • Build Siena Academy: curriculum, certifications, and learning paths, internal and external, the credential brands earn to show they know Siena
  • Build the Siena community: the recurring spaces, events, and rituals where customers, partners, and operators come to learn from us and each other
  • Educate the market through open courses and public content that others adopt, making the Academy the category-defining resource on CX AI
  • Arm sales with demos, narratives, and positioning that close deals
  • Build the AI systems that scale all of the above. You teach the agents how to teach

Qualifications

  • Product-fluent. You can demo, break, and teach Siena at depth
  • An exceptional teacher and storyteller. You've turned complex products into teachable, memorable skills before
  • A builder. You've shipped something from zero (product videos, a curriculum, a program, an academy, a community) without a brief

Skills

Required:Product educationCurriculum designPublic speaking / storytellingOnboarding design

Benefits

  • Great salary plus equity or stock grants
  • Learning budget
  • AI-fluency by default. Premium AI tools and a quarterly budget for new tools
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Siena AI

Empathic AI Agents for commerce

Experience AI agents that combine empathy with automation for commerce. Provide personalized shopper support. Schedule a demo today!

AICustomer SupportE-commerceAutomationEmpathy
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