Manager of Renewals, SMB
About the role
Manager of Contract Management (Renewals) overseeing a team of Startup Contract Managers focused on renewals, pricing conversations, negotiations, and long-term partnership planning to drive customer retention and scalable renewal processes.
Responsibilities
- Lead and coach a team of 6 Startup Contract Managers (4 in America and 2 in EMEA) responsible for renewals, contract negotiations, and commercial partnership conversations.
- Up-level team performance through coaching, operational discipline, and skill development across negotiation strategy, forecasting, customer communication, and stakeholder management.
- Help build scalable renewal processes, systems, and operational workflows that improve efficiency while preserving a high-touch customer experience.
- Partner cross-functionally with Customer Success, Sales, Product, Finance, Legal, Support, and RevOps to align on customer strategy and commercial outcomes.
- Drive consistency in renewal execution, forecasting accuracy, CRM hygiene, and pricing governance across the team.
- Support the team in navigating complex negotiations involving procurement, legal, executive stakeholders, pricing transitions, and multi-product conversations.
- Translate successful negotiation strategies and customer patterns into repeatable frameworks, playbooks, and enablement materials for the broader organization.
- Help shape the long-term vision and operational strategy for the Contract Management function as Ashby scales.
Qualifications
- Experience leading and developing high-performing customer-facing teams in a B2B SaaS environment.
- Ability to coach teams through complex renewals, pricing conversations, and contract negotiations.
- Experience with renewal strategy, forecasting, and long-term account planning.
- Track record of building or improving scalable systems, workflows, and processes.
- Strong cross-functional collaboration across Sales, Customer Success, Product, RevOps, Legal, Finance, and Support.
- Excellent customer and executive communication skills with empathy and clarity.
- Data-driven mindset with ability to use metrics to drive decisions.
Skills
Benefits
- 10-year exercise window for stock options
- Unlimited PTO with four weeks recommended per year
- Twelve weeks of fully paid family leave in the US (with expansion planned)
- Generous equipment, software, and office furniture budget
- $100/month education budget (with manager approval for higher-cost items)
About Ashby
All-in-one recruiting platform that empowers hiring excellence in…
At Ashby, we're improving the productivity of working professionals with intelligent and powerful software. We put a lot of effort into designing products that are approachable to beginners but mastered & extended by power users. In many ways, spreadsheets set the bar here. Our first products provide talent teams with clever automation, powerful analytics tools, and customizable workflows packaged in great UX. We have many paying customers who love us and use us every day like Opendoor, Airtable, Duolingo, and Notion. Notion's Head of Talent said Ashby is "probably the tool we are in the most and rely on the most, as a recruiting team." Our culture is motivated by Abhik's (my co-founder and Head of Engineering) and my belief that a small talented team, given the right environment, can build a great product and service fast (and work regular hours!). We hire exceptional, kind, thoughtful people and provide an environment where we can be happy, feel challenged, and do our best work. We are well funded and backed by great investors, including Y Combinator, Elad Gil, and Lachy Groom. We'll share more once we meet!
More open roles at Ashby
- Customer Education Program Manager, Live Learning4d agoRemote · Customer Success
- Head of Procurement4d agoRemote · Finance & Operations
- Enterprise Account Executive - Germany4w agoRemote · Sales
- Product Manager, Onboarding and Growth1mo agoRemote · Product
- Technical Solutions Consultant - Americas1mo agoRemote · Customer Success