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Benefits Operations Associate, EDI

Rippling· Operations
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BangaloreFull-timePosted 4mo ago

About the role

Operations Analyst role supporting EDI and API operations within Rippling’s Benefits product, responsible for configuring, debugging, and maintaining client-level configurations, resolving errors from insurance carriers, and engaging with carriers, customers, and internal teams to ensure successful Benefits enrollments.

Responsibilities

  • Own end-to-end setup of new EDI/API implementations (834, JSON, and carriers’ proprietary files) and post-production support for our growing client base, including carrier requirements gathering, file mapping, testing, error report handling, and discrepancy resolution
  • Act as the primary point of contact with insurance carriers, customers, and brokers to resolve issues related to EDI/API transactions
  • Identify process gaps and areas where improvements can be made
  • Own productivity metrics and ensure adherence to SLAs
  • Support EDI/API connections post production

Qualifications

  • 2 - 4 years of experience in EDI file transmissions (834 files or proprietary files) and enrollment/member eligibility management
  • Strong communication skills (written and verbal)
  • Strong project management and organizational skills
  • Excellent client service skills
  • Good attention to detail with strong analytical and problem-solving skills
  • Ability to handle multiple tasks and prioritize
  • Knowledge with API is a plus
  • Knowledge of HIPAA regulations as they relate to benefits enrollment data and PHI handling
  • Basic knowledge of XML or flat-file data formats used alongside 834 EDI

Skills

Required:EDI processing (834)Customer/vendor relationship managementAttention to detail and analytical thinking
Nice to have:API integrations
Last updated Sep 2, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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