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Solutions Strategy Manager

Airwallex· Merchant Services
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SG - SingaporeFull-timePosted 4mo ago

About the role

We are looking for a Solutions Strategy Manager (IC role) to help scale the Solutions organization at Airwallex. This role sits at the intersection of strategy, operations, delivery, and technical enablement, translating leadership priorities into operating mechanisms, driving cross-functional programs, and building systems for scalable delivery and better customer outcomes.

Responsibilities

  • Own strategic programs that improve how the Solutions organization operates globally, including capacity planning, intake and prioritization, handoff design, reporting cadences, and cross-functional accountability.
  • Drive the ongoing evolution of the Solutions strategic backlog, turning leadership priorities into scoped initiatives with owners, milestones, and measurable outcomes.
  • Improve operating discipline by defining hygiene standards, status models, prioritization reviews, stale-case handling, and visibility into real workload and blockers.
  • Build and run weekly, monthly, and quarterly business rhythms for Solutions leadership, ensuring metrics are actionable, well-defined, and tied to clear owners and follow-up actions.
  • Partner with regional leads to define and operationalize engagement criteria, delivery frameworks, handoff thresholds, and role clarity across SE, SA, TAM, Delivery, Support, and partner teams.
  • Stand up and manage the Solution team’s Feature Builder Program operating layer, including backlog normalization, prioritization, governance and adoption measurement across regions, moving builder work from ad hoc side effort into a formal execution model with protected time, clear project ownership, risk-based governance, and visible outcomes.
  • Work with DevX, Product, and engineering partners to improve self-serve support, documentation quality, AI workflows, and reusable technical assets that reduce repetitive SE effort.
  • Drive structured voice-of-customer and product feedback loops so field insights become better docs, better tooling, and better product decisions.

Qualifications

  • Strong program management instincts and ability to bring structure to ambiguous, cross-functional work.
  • Comfortable operating in technical environments and can work effectively with Solutions Engineers, Product, and engineering teams, even if not hands-on coder.
  • Ability to move between strategy and execution: defining frameworks, writing narratives, building cadences, aligning stakeholders, and following through on details.
  • Highly organized with ability to turn scattered ideas and evolving priorities into a coherent roadmap and execution plan.
  • Strong judgment on governance and risk, especially when scaling new tooling, AI workflows, or customer-adjacent assets.
  • Clear communication with both technical and non-technical stakeholders and ability to drive alignment across regions and functions.

Skills

Required:Program managementCross-functional collaboration
Nice to have:Strategic planning and backlog management
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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