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Senior Product Manager, Identity & Authentication

Airwallex· Product
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Hybrid (US - San Francisco)$160k - $230kFull-timePosted 4mo ago

About the role

Senior Product Manager responsible for defining and scaling Airwallex's identity and user security systems, including onboarding, identity verification, user authentication, account recovery, roles & permissions, and customer notifications. Focuses on balancing security, risk, compliance, and customer experience in a regulated fintech environment across global scale.

Responsibilities

  • Own and evolve core identity and user security journeys across onboarding, identity verification, user authentication, account recovery, authorization, and customer/security notifications.
  • Define the product strategy and roadmap for how Airwallex verifies users, grants access, protects accounts, and communicates with customers during high-trust moments.
  • Improve customer experience while strengthening trust and risk controls, balancing onboarding conversion, account security, fraud prevention, compliance requirements, and operational efficiency.
  • Design scalable identity, access, and recovery capabilities that work across different customer types, business structures, regions, products, and regulatory requirements.
  • Shape Airwallex’s customer notification strategy across the entire user lifecycle, including when to notify, what channel to use, how to drive action, and how to manage growth, trust, fatigue, deliverability, cost, and abuse.

Qualifications

  • 6+ years of experience owning complex, scalable platform/B2B products (SaaS, payments, infra) from discovery to rollout, with proven technical fluency to debate architecture, APIs, and data pipelines with engineering.
  • Strong track record in regulated, policy-heavy environments (fintech, banking, security), leading cross-functional alignment across Engineering, Risk, Compliance, and Legal.
  • Expert at defining product metrics, running self-serve analyses (SQL/dashboards), and distilling complex technical or risk-related concepts into clear communication for both engineers and executives.

Skills

Required:Identity and Access Management (IAM)
Nice to have:Security, Fraud & Risk Mitigation

Benefits

  • Benefits vary by country and employment type in accordance with local statutory requirements.
  • All employees receive at least the statutory minimum for paid annual leave and public holidays, with many locations offering additional company-provided vacation days.
  • US-based employees: medical, dental, vision insurance, 401(k), short-term and long-term disability, basic life insurance, well-being benefits, 20 paid vacation days, 12 paid holidays per year.
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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