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Support Engineer - China (Alibaba Cloud Strategic Accounts) 支持工程师 - 中国（阿里云战略客户）

ClickHouse· Engineering
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Hybrid (Mainland China)UnknownPosted 4mo ago

About the role

Front-line technical owner for ClickHouse strategic accounts in China deploying ClickHouse on Alibaba Cloud. A hands-on, customer-facing role blending database engineering and operations with focus on SLAs and enterprise support.

Responsibilities

  • Own the full lifecycle of customer issues for ClickHouse strategic accounts on Alibaba Cloud in the China region — from intake and reproduction through to root-cause analysis, resolution, and post-incident follow-up.
  • Triage, classify, and track incoming cases; identify recurring patterns across customers and feed them back into knowledge base articles, runbooks, and product feedback for our Core, Cloud, and Engineering teams.
  • Diagnose and resolve issues spanning SQL and query performance, schema and table-engine design, replication and sharding, ingestion pipelines, materialized views, resource utilization, and cluster operations.
  • Advise customers on ClickHouse best practices, capacity planning, and configuration tuning for workloads running on cloud infrastructure.
  • Escalate complex or product-level issues through the appropriate channels to our global Core Database and Cloud Engineering teams, while remaining the single point of contact for the customer until resolution.
  • Partner with the China Engineering Manager and the global Support organization to define SLAs, on-call rotations, and escalation paths suited to the China region.
  • Contribute to internal tooling, documentation (in both English and Chinese where helpful), and the broader ClickHouse community.

Qualifications

  • Proven experience in a technical support, DBA, SRE, or database engineering role serving enterprise customers — ideally including on-call and SLA-driven environments.
  • Work with Alibaba team and our engineering team to support strategic customer POCs
  • Technical breadth and depth in ClickHouse DBMS or similar, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and/or big data and analytics platforms.
  • Previous experience operating ClickHouse or other SQL databases in production, with the ability to write and optimize complex SQL.
  • Solid Linux fundamentals and comfort debugging production systems: logs, metrics, system calls, network, storage, and performance profiling.
  • Working knowledge of distributed database internals — replication, consensus, sharding, consistency trade-offs — and the operational realities of running them at scale.
  • Knowledge of cloud computing platforms such as Alibaba Cloud, AWS, Azure, or Google Cloud Platform.
  • Excellent written and verbal communication in both Chinese (Mandarin) and English, with the ability to translate complex technical issues for technical and non-technical audiences.
  • A teamwork mindset, customer empathy, and a sense of adventure and urgency in supporting the most scalable, high-performing databases on the planet.
  • Self-driven, curious, and eager to continuously learn and grow.

Skills

Required:ClickHouse DBMS or equivalentSQL and database performance optimizationLinux/UnixDistributed databasesCloud platformsCommunication (Chinese + English)

Benefits

  • Flexible work environment - remote-friendly across 20+ countries
  • Healthcare - employer contributions towards healthcare
  • Equity in the company - stock options for new team members
  • Time off - flexible time off in the US, generous elsewhere
  • A $500 home office setup for remote employees
  • Global Gatherings – opportunities for in-person company-wide offsites
Last updated Aug 5, 2026. Interested? Apply on the company site.
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About ClickHouse

Fast Open-Source OLAP DBMS - ClickHouse

ClickHouse is a fast open-source column-oriented database management system that allows generating analytical data reports in real-time using SQL queries

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