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Customer Success Manager

Enode· Customer Success
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RemoteFull-timePosted 4mo ago

About the role

Customer Success Manager role at Enode, a remote-first climate tech startup in Europe, focused on launching and scaling energy-industry products via Enode’s infrastructure and AI-enabled customer success playbooks.

Responsibilities

  • Manage a portfolio of prioritised customers, working closely with their product and engineering teams, as well as senior stakeholders. Own retention and expansion for accounts supported by Customer Engineers, Account Executives and Enode Product teams
  • Run accounts with AI in the loop, from customer research and meeting debriefs to investigations into customer data and clear explainers for customers
  • Own the full post-sales cycle from product development through to launch and scale, including testing new CS strategies and approaches to drive customer impact
  • Build the Customer Success function at Enode - shaping approach, processes, systems and tooling for scaling
  • Collaborate with product teams to ensure build reflects customer needs
  • Partner with Sales and Marketing to improve the customer journey from first touch point through to long term success

Qualifications

  • 2+ years of relevant experience in early-stage CS at a fast-growing startup, or applicable experience from management consulting (start-up, technology or energy focus)
  • Strong client-facing skills and ability to build trust-based relationships at all levels of an organization
  • Technical aptitude and familiarity with LLM tooling and AI agent frameworks; owning AI outputs shown to customers
  • Startup mindset with agency, drive and ambition
  • Comfort in fast-paced, ambiguous environments; entrepreneurial mindset with ownership and career growth
  • Analytical, first-principles thinker with ability to diagnose before escalating
  • Ability to work collaboratively in cross-functional teams
  • Bonus: experience in energy sector and/or API products

Skills

Required:Customer SuccessAI tooling / AI agents

Benefits

  • Competitive compensation with attractive employee option program
  • Access to best-in-class AI tooling and dedicated time to build AI fluency
  • Remote-first in Europe with optional Oslo office or co-working pass
  • Three annual off-sites
  • Flexible, human-first culture
  • Home office setup stipend
Last updated Aug 19, 2026. Interested? Apply on the company site.
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About Enode

An API for electric vehicles and other energy hardware (DERs)

Enode’s APIs enable you to instantly connect users’ energy devices — including EVs, solar inverters, home batteries and thermostats — to your app.

climateapielectric-vehicles
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