Engineering Manager, Core Infrastructure
Hybrid (New York, NY)$227.8k - $270kFull-timePosted 4mo ago
About the role
Lead Core Infrastructure at Ro to scale infrastructure for increasing scale and AI-driven workflows, while reducing complexity, improving reliability and cost efficiency. A hands-on engineering leader responsible for managing people, execution, and anchoring production systems.
Responsibilities
- Lead and develop a Core Infrastructure team responsible for production-critical systems and foundational engineering capabilities.
- Own execution across the team’s portfolio: clarify priorities, sequence work, manage tradeoffs, and ensure high-quality delivery.
- Improve Ro’s infrastructure operating model by making ownership clearer, reducing recurring support burden, and converting operational pain into durable system improvements.
- Advance Ro’s reliability, observability, and disaster recovery posture through better operational practices, clearer readiness expectations, incident learning, and resilient infrastructure patterns.
- Partner with Product Engineering, Cyber, Data Infrastructure, and Infrastructure leadership to ensure Core Infrastructure work improves reliability, velocity, compliance, unit economics, and the systems that help patients access and stay engaged in care.
- Create a high-context, high-trust team environment with clear expectations, strong feedback/accountability loops, and space for engineers to do their best work.
Qualifications
- Experience leading infrastructure, platform, SRE, DevOps, backend, or production engineering teams in a cloud-native environment.
- Strong technical judgment across production infrastructure systems such as AWS, Kubernetes, serverless/Lambda architectures, Cloudflare or edge infrastructure, observability platforms like Datadog, and infrastructure-as-code tools such as Pulumi or Terraform.
- Experience improving operational systems such as on-call health, incident response, service ownership, reliability practices, disaster recovery readiness, documentation, and production support workflows.
- Experience operating infrastructure in regulated environments is a plus, especially where reliability, security, auditability, and HIPAA-adjacent considerations shape technical decisions.
- Comfort operating as a hands-on technical leader: architecture, incidents, reliability risks, cost drivers, and implementation tradeoffs to unblock decisions.
- A pragmatic, forward-looking approach to new technologies, including AI-assisted engineering and operations, with experimentation while maintaining safety, reliability, and governance.
- Ability to convert ambiguous or recurring infrastructure problems into clear plans, scoped engineering work, and measurable outcomes.
- A management style that combines high standards with high support: clarity, trust, engineer development, and accountability for outcomes.
Skills
Required:Infrastructure leadershipCloud and edge infrastructureObservability and reliability
Benefits
- Competitive equity and benefits package (as applicable)
- Base salary with compensation analysis to determine location, knowledge, skills and experience factors.
Last updated Oct 21, 2026. Interested? Apply on the company site.
About Ro
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Ro is a telehealth company connecting patients with US-licensed professionals entirely online. Get treatment now for weight loss, sexual health, hair loss, fertility, & more.
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