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Engagement Manager - Americas

Ashby· Customer Success
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Remote$155k - $220kFull-timePosted 4mo ago

About the role

Engagement Manager focused on pre-sales and post-sales enterprise services within Ashby’s Customer Success organization. Responsible for implementation scoping, SOW creation, and ensuring successful delivery for enterprise customers, partnering with Sales and Solutions Engineering to align pre-sales activities with delivery.

Responsibilities

  • Act as a trusted advisor to help prospective customers understand how to successfully implement Ashby
  • Partner with Account Executives and Solutions Engineers to scope and design implementation approaches for complex enterprise opportunities
  • Translate prospective customer needs and constraints into a tailored path to go-live, including an implementation strategy, success milestones, and services offerings required to support the customer
  • Align customer stakeholders (including executives) on desired outcomes, timelines, and responsibilities
  • Create, negotiate, and execute Statements of Work (SOWs) aligned with Professional Services best practices and offerings that accurately the required scope, effort, and sequencing
  • Participate in the Sales handoff to ensure effective transition of recommendations and expectations to the post-sales team
  • Ensure alignment between pre-sales commitments and post-sales execution by participating in kickoff calls for customers with complex or highly custom recommended approaches
  • Identify patterns across opportunities and refine the Enterprise Sales motion in partnership with Leadership
  • Refine how and when services are introduced and scoped within the sales cycle
  • Contribute to playbooks, frameworks, and assets that improve how we sell and deliver services

Qualifications

  • 5+ years of experience in Enterprise SaaS across one or more of: Solutions Consulting, Professional Services, or Management Consulting
  • Strong ability to diagnose business processes and translate them into scalable technical solutions
  • Experience with complex, multi-stakeholder deals with meaningful implementation components
  • Comfort navigating collaboration with both pre-sales and post-sales teams
  • Excellent communication skills, with the ability to influence executives and align cross-functional teams
  • Strong judgment and ability to balance customer needs, business outcomes, and operational feasibility

Skills

Required:Enterprise SaaS experiencePre-sales to post-sales collaborationStakeholder management

Benefits

  • You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
  • You get to sell a product that our prospects & customers are truly excited about.
  • Competitive compensation is offered.
  • 10-year exercise window for stock options.
  • Unlimited PTO with four weeks recommended per year.
  • Twelve weeks of fully paid family leave in the US (with plans to expand).
  • Generous equipment, software, and office furniture budget.
  • $100/month education budget with manager approval for higher-cost items
Last updated Jul 29, 2026. Interested? Apply on the company site.
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About Ashby

All-in-one recruiting platform that empowers hiring excellence in…

At Ashby, we're improving the productivity of working professionals with intelligent and powerful software. We put a lot of effort into designing products that are approachable to beginners but mastered & extended by power users. In many ways, spreadsheets set the bar here. Our first products provide talent teams with clever automation, powerful analytics tools, and customizable workflows packaged in great UX. We have many paying customers who love us and use us every day like Opendoor, Airtable, Duolingo, and Notion. Notion's Head of Talent said Ashby is "probably the tool we are in the most and rely on the most, as a recruiting team." Our culture is motivated by Abhik's (my co-founder and Head of Engineering) and my belief that a small talented team, given the right environment, can build a great product and service fast (and work regular hours!). We hire exceptional, kind, thoughtful people and provide an environment where we can be happy, feel challenged, and do our best work. We are well funded and backed by great investors, including Y Combinator, Elad Gil, and Lachy Groom. We'll share more once we meet!

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