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Staff Optimization Consultant

Airwallex· Merchant Services
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UK - LondonFull-timePosted 4mo ago

About the role

Staff Optimization Consultant at Airwallex focusing on payment optimization for global merchants, leveraging AI/ML techniques, data analysis, and cross-functional collaboration to improve transaction success and reduce costs.

Responsibilities

  • Uncover Insights: Leverage massive datasets and industry trends to identify high-impact opportunities that boost our customers’ payment performance.
  • Design the Playbook: Create and continuously refine our standard methodologies for payment optimization, keeping Airwallex steps ahead of the industry.
  • Merchants engagement: Confidently lead deep-dive discussions with our enterprise clients regarding their payment performance, acting as their ultimate strategic advisor.
  • Empower Teams: Train our Sales and Account Management teams on payment optimization tactics, equipping them with the knowledge and tools to win.
  • Co-Create Optimization Levers: Partner directly with Product, Engineering, and Data Science teams to build next-generation AI/ML-powered optimization techniques that automate smart routing, reduce costs, and maximize success rates.
  • Shape the Roadmap: Synthesize client feedback and boots-on-the-ground learnings to directly influence Airwallex's core product roadmaps.
  • Connect the Ecosystem: Liaise with external global stakeholders, including major card issuers and networks, to optimize the payment pipeline.

Qualifications

  • 5+ years of experience in the payments space, with a deep understanding of e-commerce, card-based processing, and optimization.
  • Regulations aware: Knowledge of card network rules and local payment methods and regulatory environments (like PSD2/PSD3).
  • Data Lover: Stellar analytical skills and experience with BI tools (Looker, Power BI, Tableau, Databricks, etc.).
  • Natural Communicator: Ability to write deep-dive technical reports and present high-level strategy to C-suite client executives.
  • Thriver of Ambiguity: Self-starter who thrives in fast-moving, high-growth environments.
  • Intellectual Curiosity: Passion for solving complex puzzles and understanding customer problems.

Skills

Required:Payments optimizationData analysisStakeholder engagementCommunication

Benefits

  • Environment that invests in growth
  • Autonomy to build and impact
  • AI-powered tools to enhance productivity
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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