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Senior Solutions Engineer

Siena AI· GTM
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RemoteFull-timePosted 4mo ago

About the role

Senior Solutions Engineer on a small, high-output GTM team owning the technical side of the customer lifecycle from pre-sales to post-sales custom builds, building and maintaining the demo environment, and partnering with AEs, Engineering, Product, and Deployment.

Responsibilities

  • Build and maintain the demo environment and asset library the whole GTM team relies on to sell accurately
  • Run demos built around the prospect's real data, across our Support, Shopping, Social, Reviews, and Voice agents and Siena Intelligence
  • Lead live technical discovery: map the prospect's stack, answer 'can it do X?' honestly, propose solutions when the standard product doesn't fit
  • Own multi-week POC and trial programs end to end, with a clean handoff to Deployment
  • Scope integrations across the ecommerce CX stack, decide native versus custom, and build and test them yourself
  • Work in existing accounts alongside field deployment managers to scope new integrations and workflows
  • Draft, scope, and price Statements of Work, backed by the technical ROI case
  • Triage issues, file well-scoped tickets, and bring product gaps into roadmap reviews grounded in real deals

Qualifications

  • 5+ years as a Solutions or Sales Engineer (pre-sales) in B2B SaaS, with a track record of personally owning demos and POCs
  • Hands-on with APIs, webhooks, and authentication. Comfortable in Postman, judging integration feasibility, and building it yourself
  • Working knowledge of the ecommerce CX stack: Shopify plus helpdesks (Gorgias, Zendesk, Kustomer, Dixa, or similar)

Skills

Required:Solutions engineeringAPIs and webhooksEcommerce CX stack knowledge

Benefits

  • Great salary plus equity or stock grants
  • Learning budget
  • AI-fluency by default with premium AI tools
  • Autonomy and ownership in problem solving
  • Globally distributed, async-first, low bureaucracy culture
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Siena AI

Empathic AI Agents for commerce

Experience AI agents that combine empathy with automation for commerce. Provide personalized shopper support. Schedule a demo today!

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