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Principal Agent Strategy Manager

Assort Health· 410-Deployment & Ops
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Hybrid (San Francisco), Hybrid (New York)$195k - $230k + equity + bonusFull-timePosted 4mo ago

About the role

Senior individual contributor role leading Assort Health’s largest and most strategic customer partnerships, guiding cross-functional teams from launch through expansion, defining outcomes and ROI, and mentoring other Agent Strategists.

Responsibilities

  • Own Assort’s largest and most complex accounts across the full customer journey.
  • Define outcomes, success measures, risks, growth opportunities, and plans for delivering ROI.
  • Build trust with C-suite stakeholders and guide decisions about AI, operations, and growth.
  • Coordinate governance, decisions, timelines, and workstreams across Assort and the customer.
  • Protect retention, lead renewals, and identify meaningful expansion opportunities.
  • Bring customer insights into product, implementation, and business decisions.
  • Mentor other Agent Strategists and improve the playbooks used across the function.
  • Travel up to 25% for executive meetings, presentations, and customer work.

Qualifications

  • 8+ years of relevant experience in Customer Success, Account Management, Consulting, Implementation, or Enterprise Strategy.
  • Experience owning large, high-value accounts across adoption, retention, renewal, and expansion.
  • Strong executive communication, commercial judgment, and the ability to navigate complex organizations.
  • Experience leading programs across multiple teams, workstreams, and senior stakeholders.
  • Strong product aptitude, analytical thinking, and the ability to learn technical concepts quickly.
  • The ability to influence without authority, mentor others, and improve how a team operates.
  • Sound judgment, clear prioritization, and comfort making decisions with limited information.

Skills

Required:Account ownership of large, high-value accountsExecutive communicationProgram leadership across multiple teamsProduct aptitude and analytical thinking

Benefits

  • Competitive Compensation – Including salary and employee stock options.
  • Lifelong Learning – Annual budget for professional development.
  • Office Setup Stipend – In-office workspace setup.
  • Top-Tier Health Coverage – Medical, dental, and vision insurance.
  • Flexible PTO – Take the time you need to recharge.
  • Meals & Snacks – Lunch, dinner, and snacks.
  • Fitness Stipend – Reimburse monthly wellness memberships.
  • Commuter Benefits – Coverage of eligible transportation costs.
  • 401(k) – Retirement savings plan.
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Assort Health

AI Voice Agent for Healthcare | 190M+ Patient Interactions | Assort Health

Assort Health’s AI voice agent for healthcare runs on a platform trained on 190M+ interactions to handle the entire patient journey, from referrals and scheduling to intake and follow-up.

24/7AIFollow-upHealthcareReferralsSchedulingTriageVoice Agent
Company profileWebsite

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