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Director of Customer Marketing & Community

Assort Health· 310-Marketing
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Hybrid (San Francisco), Hybrid (New York)$220k - $240kFull-timePosted 4mo ago

About the role

Direct the customer marketing and community function to turn customer success into company growth through advocacy programs, stories, references, and executive engagement across cross-functional teams.

Responsibilities

  • Build the operating system behind turning customer advocates into a durable growth engine; identify champions, cultivate executive relationships, coordinate reference requests, and develop scalable programs that contribute to pipeline growth.
  • Initiate and scale peer communities, Customer Advisory Board, and other engagement programs; recruit participants, design experiences, strengthen relationships, and facilitate conversations that support advocacy and Product Marketing insights.
  • Develop a pipeline of customers for flagship events, webinars, and press; prepare and place them for maximum impact.
  • Build and scale customer advocacy and reference programs across Sales, analysts, media, etc.; design workflows and matching logic for scalable references.
  • Ensure customer proof is embedded across GTM motions (website, sales materials, ABM campaigns, product launches, events, PR, executive communications); collaborate across Growth Marketing, Events, Product Marketing, Brand & Communications, and Design.
  • Design AI-native workflows to streamline research, interviews, content development, program management, and advocacy operations for quality and scale.
  • Produce clear briefs for creative partners, communicate program impact through reporting and executive updates, and develop internal communications to celebrate and advocate for customers.

Qualifications

  • 7–10 years in customer marketing, customer advocacy, customer success, community, field marketing, product marketing, or related B2B discipline (healthcare/healthtech or complex enterprise software preferred).
  • Experience building customer advocacy, marketing, executive engagement, community, or success programs that deepen relationships and drive measurable business impact.
  • Proven ability to build trusted relationships with senior healthcare executives and day-to-day operators through advisory boards and strategic engagements.
  • Experience creating programs from zero to repeatable operating systems; able to define strategy, processes, and scalable initiatives (e.g., advisory boards, executive communities, advocacy programs, speaker bureaus, reference programs).
  • Excellent written and verbal communication; able to develop compelling customer narratives, briefs, interview executives, and collaborate with creatives for storytelling.
  • Ability to identify customer trends and work with Product Marketing to align feedback with go-to-market and product strategy.
  • Strong judgment and customer empathy; treat customer trust as a long-term asset.
  • Ability to influence without authority and lead cross-functional initiatives across Sales, Product Marketing, Customer Success, Brand & Communications, Growth Marketing, Events & Field Marketing, and Executive Leadership.

Skills

Required:Customer advocacy programsExecutive relationship managementCross-functional collaborationStorytelling & narrative development

Benefits

  • Competitive Compensation – salary plus equity.
  • Lifelong Learning – annual budget for professional development.
  • Office Setup Stipend.
  • Top-Tier Health Coverage – medical, dental, vision.
  • Flexible PTO.
  • Meals & Snacks.
  • Fitness Stipend.
  • Commuter Benefits.
  • 401(k)
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Assort Health

AI Voice Agent for Healthcare | 190M+ Patient Interactions | Assort Health

Assort Health’s AI voice agent for healthcare runs on a platform trained on 190M+ interactions to handle the entire patient journey, from referrals and scheduling to intake and follow-up.

24/7AIFollow-upHealthcareReferralsSchedulingTriageVoice Agent
Company profileWebsite

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