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Senior Support Engineer

Snowflake Inc.· Enterprise Technology
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PL-Warsaw-Lixa CFull-timePosted 4mo ago

About the role

Senior Support Engineer at Snowflake, onsite in Warsaw, responsible for IT infrastructure support, global service management, and proactive, AI-native workflows to improve day-to-day IT operations.

Responsibilities

  • Develop business relationships and integrate activities with other ET departments to ensure successful implementation and support of project efforts
  • Work with local department managers to analyze and resolve technical issues, and recommend solutions for changing needs
  • Provide global support by managing tickets within our ET Service Management Ticketing System (ServiceNow), including knowing when to escalate priority issues
  • Follow standard operating procedures and quickly redirect problems to the appropriate resources when needed
  • Develop, document, and implement standard operating procedures and customer service guidelines for remote ET support, and pass them down to the Level 1 help desk
  • Actively participate as a global ET member and contribute to global projects
  • Provide local A/V and video collaboration (Zoom) support
  • Prepare the office for new product or service releases and stay at the forefront of emerging industry practices, ensuring compliance with IT security and general controls
  • Maintain local inventory accuracy and coordinate equipment
  • Prepare new hire hardware for deployment
  • Run weekly new hire orientation
  • Troubleshoot client-side network connectivity issues

Qualifications

  • 5+ years of experience supporting information technology infrastructure
  • 2+ years of experience providing executive-level support
  • Strong experience with Mac OS systems at the user level
  • Experience with change control policies and procedures
  • Experience administering small-size corporate server rooms
  • Experience with Zoom, Slack, Okta, Confluence, JIRA, and ServiceNow
  • Office 365, Google Workspace, Jamf, and Active Directory administration
  • Strong troubleshooting and problem-solving skills, with resiliency in the face of continual change and the ability to handle high demands
  • Demonstrated ability to manage and prioritize multiple issues with minimal supervision, plus excellent organizational skills, a teamwork approach, and the ability to act independently to solve problems
  • Excellent oral and written communication skills with strong interpersonal skills
  • Basic ability to manage projects and an understanding of project methodology
  • Ability to work a flexible schedule, including overtime and after-hours work
  • An experimental, AI-native mindset: curiosity about applying emerging AI tools to simplify and improve day-to-day support workflows
  • Onsite role

Skills

Required:IT infrastructure supportExecutive-level supportMac OS user supportTicketing and ITSM
Nice to have:A/V and collaboration toolsSecurity and controls

Benefits

  • Not specified in the description
Last updated Oct 1, 2026. Interested? Apply on the company site.

About Snowflake Inc.

The Data Platform Built for Data Teams.

Snowflake powers AI, data engineering, applications, and analytics on a trusted, scalable AI Data Cloud—eliminating silos and accelerating innovation.

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