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Product Operations Senior Analyst, Health Benefits

Rippling· Operations
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Hybrid (Bangalore)full-timePosted 3mo ago

About the role

The BenOps Product Operations Analyst drives operational excellence for internal tools and processes, focusing heavily on Health Benefits Carrier Integrations, translating product vision into actionable deliverables and ensuring cross-functional alignment.

Responsibilities

  • Be the Pilot: first point of contact for anything Health Benefits Integration inside Rippling
  • Ground Level Involvement: lead new Integration Implementations for Health benefits and speed up documentation for new associates
  • Daily Stand-ups: participate in daily stand-ups with engineering, operations, and other product teams to provide updates, address blockers, and coordinate efforts
  • Stakeholder Meetings: regularly engage with internal stakeholders to gather feedback, understand pain points, and define requirements for tool features for Health Benefits Integrations
  • Proactively meet with Partners during project inception to gather feedback and inform process design for seamless launch
  • Design the Playbook for onboarding new Health Benefit Carriers into Rippling
  • Documentation Review: review and contribute to comprehensive documentation for internal tools and Implementation process
  • Build a comprehensive Implementation Process SOP from scratch in coordination with Product, Engineering and external stakeholders

Qualifications

  • Bachelor’s degree or equivalent with 4+ years in Operations, Implementation ideally within a high-growth US-based SaaS or Fintech environment
  • Proven ability to navigate high-pressure client scenarios with a calm, solution-focused, professional approach
  • Experience using data and standard practices to root-cause issues and determine the most effective path to resolution
  • Ability to work independently with external carriers and internal stakeholders (Primarily Product and Engineering)
  • Advanced communication capabilities, adept at demystifying technical insurance language and driving informed decision-making across non-technical audiences
  • Mastery of Salesforce, G-Suite, and Jira
  • Strong project management and organizational skills: attention to detail, time management, and execution
  • Strong research and process building/improvement skills

Skills

Required:Health Benefits IntegrationsStakeholder Management

Benefits

  • Equal opportunity employer
  • Diversity and inclusion commitments; accommodations available on request via accommodations@rippling.com
Last updated Sep 2, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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