← All roles

Technical Account Manager (Remote Europe)

n8n· Sales
Apply on company site
Remote€92.8k - €127.7kFull-timePosted 3mo ago

About the role

Technical Account Manager responsible for the technical success of n8n’s strategic top tier customers, ensuring healthy, scalable, and high-performing environments while maximizing long-term platform adoption. Acts as a trusted technical advisor, partnering with customers and internal teams to deliver guidance, support, and operational excellence.

Responsibilities

  • Act as the dedicated technical point of contact for a portfolio of strategic top tier customers.
  • Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations.
  • Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders.
  • Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability.
  • Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes.
  • Guide customers on automation and workflow best practices when they impact platform performance, reliability, or scalability.
  • Oversee technical support intake, issue management, critical incidents, and high-severity support cases.
  • Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams.
  • Keep customers informed with timely communication, clear resolution plans, and proactive risk management.
  • Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action plans.
  • Triage technical product issues, bugs, and feature requests, ensuring feedback is captured internally and tracked to completion with product & engineering.
  • Share structured customer insights with Product and Engineering to improve platform outcomes at scale.
  • Identify and address technical product gaps surfaced by enterprise customers, contributing lightweight fixes, workflow improvements, or pull requests where appropriate, in partnership with Product and Engineering.

Qualifications

  • Must-haves:
  • 🧭 Technical account leadership: strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or similar.
  • ☁️ Infrastructure and platform expertise: deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
  • 🔎 Production troubleshooting: diagnosed performance, reliability, and scalability challenges in production.
  • 💬 Clear technical communication: translate complex technical topics into actionable recommendations for technical and business stakeholders.
  • 🤝 Stakeholder management: build trust with senior technical stakeholders and align internal teams around customer outcomes.
  • 🔁 Cross-functional collaboration: worked with Support, Product, Engineering, and Customer Success to solve challenges.
  • 🛠️ Strong DevOps and infrastructure experience: hands-on with Docker, Kubernetes, self-hosted deployments, cloud environments, and production operations.

Skills

Required:Technical Account ManagementCloud infrastructureProduction troubleshooting

Benefits

  • Competitive compensation
  • Ownership with equity
  • Work/life balance with region-specific vacation and holidays
  • Health & wellness benefits (Europe and US specifics)
  • Future planning (Europe pension, US 401(k) with employer match)
  • Financial security (disability and life insurance)
  • Career growth stipend for courses and coaching
  • Remote-first with regular off-sites
  • Giving back through open source contributions allowance
  • Transparency in company goals and progress
Last updated Oct 15, 2026. Interested? Apply on the company site.

About n8n

AI Workflow Automation Platform & Tools - n8n

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation, giving technical teams the flexibility of code with the speed of no-code.

AIBusiness Process AutomationNo-codeWorkflow Automationai-agents-and-applicationswing-list-2026wing-list-2026-late-stage
Company profileWebsite

More open roles at n8n