← All roles

Product Specialist

Siena AI· Product
Apply on company site
Remote$0Full-timePosted 3mo ago

About the role

You become the resident expert on Siena's platform end to end, owning a defined product surface, diagnosing it with authority, and bridging customers with the PM to shape the roadmap. A hands-on, product-minded role with growth potential into product management, product marketing, or deployment.

Responsibilities

  • Own a defined Siena product surface and become its resident expert
  • Learn the platform cold: how the agents behave, how they work together, prompt engineering, config, deployment
  • Diagnose agent behavior with authority: product, config, or customer setup
  • Run the feedback loop to the PM: turn patterns across customers into clear, prioritized signal that shapes the roadmap
  • Own enablement: the docs, guides, and live-chat material that sit between too-technical and too-marketing
  • Run webinars and demos, support sales, and do the market research the team needs
  • Work the support queue on your surface as your direct line to how the product behaves, not as overflow

Qualifications

  • Support or CS background, with a genuine track record of going beyond your remit to influence product, not just closing volume
  • You can take a rough, unclear document and make it genuinely useful. Documentation and enablement are core to this role, not an afterthought
  • You can tell a real bug from expected behavior and spot the pattern across tickets, not just close them one by one

Skills

Required:Product sense and ownershipDocumentation and enablementCustomer feedback synthesisCommunication

Benefits

  • Great salary plus equity or stock grants
  • Learning budget
  • AI-fluency by default with access to premium AI tools and quarterly budget for new tools
  • Real ownership and autonomy to solve problems
  • Asynchronous, globally distributed, low bureaucracy culture
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Siena AI

Empathic AI Agents for commerce

Experience AI agents that combine empathy with automation for commerce. Provide personalized shopper support. Schedule a demo today!

AICustomer SupportE-commerceAutomationEmpathy
Company profileWebsite

More open roles at Siena AI