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Data Center Technician Manager

Microsoft· Data Center Technicians
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Hong Kong SAR, Hong Kong Island, Hong Kongfull-timePosted 3mo ago

About the role

Microsoft Data Center Technician (DCT) Manager leading a team of technicians in hardware deployments, diagnostics, and decommissions; responsible for technician performance, task prioritization, and monitoring KPIs/SLAs within the CO+I data center operations.

Responsibilities

  • Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.
  • Accountable for overall data center service compliance and quality.
  • Provide guidance on and ensure compliance with Data Center Services (DCS) policies, procedures, deadlines, and service-change policies.
  • Ensure technicians are trained on installation, deployment, replacement, and post-execution quality check processes.
  • Verify post-execution quality checks and take corrective action as needed.
  • Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge with relevant teams.
  • Review process changes to evaluate impact on service execution and share information with stakeholders across functions.
  • Lead team and triage meetings, prioritizing work and rebalance priorities as needed.
  • Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees.
  • Ensure compliance with safety procedures by technicians and vendor resources (PPE, equipment use, lifting, electrical hazards, ladders).
  • Promote a culture of safety and empower technicians to report concerns and incidents.
  • Demonstrate accountability for service quality and customer experience in data center facilities.
  • Embody Microsoft culture and values.

Qualifications

  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years’ experience supporting IT equipment or related technology or related experience working with technical teams.
  • 1+ year(s) experience directing, supervising, or managing others.
  • Ability to work shifts, including non-standard hours (evening, nighttime, weekends, holidays).

Skills

Required:Team leadershipData center service management

Benefits

  • Not specified in the description.
Last updated Jul 2, 2026. Interested? Apply on the company site.

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