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Field Service Engineer

Microsoft· Data Center Operations Management
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Bukit Jalil, Kuala Lumpur, Malaysiafull-timePosted 3mo ago

About the role

CO+I CE Field Service Engineer (FSE) within Microsoft Cloud Operations & Innovation (CO+I), responsible for delivering and maintaining critical environment infrastructure (power, cooling, network, and security) in leased data centers to support Microsoft services.

Responsibilities

  • Maximize Critical Environment (CE) availability in leased datacenters and ensure optimal operational efficiency (power, cooling, network, security)
  • Oversee day-to-day operations and maintenance of mechanical and electrical equipment (MOP/SOP/EOP review, RCAs, FMEAs, change governance, risk mitigation)
  • Reduce high-impact and human-error CE incidents year over year
  • Deliver on cost/energy efficiency initiatives
  • Support Emergency Preparedness and Response plans; act as escalation point for facilities issues in leased datacenters
  • Coordinate, plan, schedule, and supervise CE audits and compliance verification
  • Ensure routine reporting for Power/Temperature/Relative Humidity and SLA monitoring
  • Engage with Engineering Groups and Landlord partners; contribute to MBRs/QBRs
  • Collaborate with regional/global peers to share best practices across datacenter portfolio
  • Share best practices, mentor others, seek training, and contribute to a positive team environment
  • Own end-to-end service quality and customer experience; on-call incident management and root cause analysis
  • Escalate issues to appropriate owner and provide leadership during incidents

Qualifications

  • Bachelor’s degree in Mechanical Engineering, Electrical Engineering or related technical field with at least 5 years of industry experience in a Datacenter or other critical environment facility; OR 3+ years of relevant industry experience with completed related college coursework

Skills

Required:Critical Environment infrastructureMechanical and Electrical equipment maintenance

Benefits

  • (Not specified in the provided description)
Last updated Jul 2, 2026. Interested? Apply on the company site.

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