← All roles

SMB Customer Success Manager

Ivo AI, Inc.· Customer Success
Apply on company site
San Francisco$100k - $140k + equity + bonusFull-timePosted 3mo ago

About the role

Energetic, customer-obsessed SMB Customer Success Manager to help grow and retain our SMB customer base in a high-volume, high-impact role focused on adoption and retention at scale.

Responsibilities

  • Scaled Account Management: Manage a high-volume book of SMB accounts, running efficient, scalable touchpoint to drive adoption and retention.
  • Onboarding & Time-to-Value: Guide new SMB customers through a streamlined onboarding experience, helping them get to value quickly.
  • Proactive Health Monitoring: Monitor customer health signals (usage, engagement, support tickets) and proactively intervene to prevent churn.
  • Scaled Engagement Programs: Build and maintain scalable resources - email sequences, help articles, webinars, and playbooks that serve customers at scale.
  • Product Adoption: Develop a deep understanding of each customer’s use case and help them unlock more value from the Ivo platform over time.
  • Voice of the Customer: Capture and relay customer feedback, feature requests, and common pain points to the Product and Engineering teams.
  • Support & Issue Resolution: Manage support inquiries efficiently, triaging issues and collaborating with the technical team on resolutions.

Qualifications

  • 1+ year of experience in a customer-facing role - SMB customer success, account management, sales development, or similar.
  • Comfortable managing a large book of accounts and at ease with high-volume, tech-touch engagement models.
  • Strong communicator written and verbal with a knack for explaining complex concepts in simple terms.
  • Data-driven mindset: you use metrics to prioritize your time and spot risk early.
  • Self-starter who can thrive in ambiguity and build processes where none exist yet.
  • Experience in legal tech or with legal professionals is a plus
  • Familiarity with CRM and CS tools (e.g. Salesforce, Gainsight, HubSpot) is a plus.

Skills

Required:Account ManagementCommunicationData Analysis
Nice to have:CRM/CS Tools

Benefits

  • Competitive Compensation: Final offer details are determined based on experience, expertise, and overall fit.
  • Equity: Meaningful ownership in a company that's scaling fast
  • Relocation and Visa Support: relocation assistance for successful applicants moving to SF, plus visa and green card support where applicable.
  • Health & Wellness: Comprehensive medical, dental, and vision plans.
  • Flexible Spending & Insurance: Access to HSA and FSA accounts, plus life insurance coverage.
  • 401(k) Program: Save for the future with our 401(k) program.
  • Commuter Benefits: Assistance with commuting.
  • Unlimited PTO: Flexible time off.
  • Office Perks: Downtown SF office with catered lunch, snacks, coffee, gym, dog-friendly environment.
Last updated Sep 28, 2026. Interested? Apply on the company site.

About Ivo AI, Inc.

Contract Intelligence for the Enterprise

Ivo AI, Inc. is an AI-native platform providing contract review, redlining, and insights for enterprise in-house legal teams.

IntelligenceReviewAssistantAILegal techContractsIvo ReviewIvo Intelligence
Company profileWebsite

More open roles at Ivo AI, Inc.