← All roles

Customer Value Partner, Mid-Market

Multiverse· Customer Impact
Apply on company site
Hybrid (London)Full-timePosted 3mo ago

About the role

The Customer Value Partner (CVP) is the primary architect of Multiverse’s transformation of customer success within the Enterprise segment. You lead end-to-end value realization and renewal for a portfolio of Enterprise accounts, building ROI-driven partnerships, coordinating cross-functional teams, and shaping expansion opportunities.

Responsibilities

  • Independently lead the end-to-end customer journey for a portfolio of Enterprise accounts, from initial sales handover through to long-term value realization and renewal.
  • Build and defend credible, multi-threaded relationships across HR, executive sponsors, and business leaders, ensuring Multiverse is embedded in their digital and talent strategy.
  • Establish 12-month Mutual Action Plans and oversee launch excellence through the critical "First 90 Days," collaborating with the central Fulfilment team on technical readiness and cohort setup.
  • Lead structured Executive Business Reviews (EBRs), synthesizing delivery outcomes and learner data into a compelling ROI story for senior stakeholders.
  • Proactively identify expansion and upsell triggers, building "ready-to-close" commercial cases backed by value proof and mutual action plans.
  • Align Delivery, Product, and Support teams to remove barriers and improve the overall Enterprise customer experience, acting as a source of wisdom for the wider team.

Qualifications

  • 2+ years of experience in Customer Success, Account Management, or Consulting, with a proven history of managing and growing high-stakes Enterprise B2B relationships.

Skills

Required:Account ManagementProgram/Project ManagementData interpretation & ROI modelingNet Revenue Retention (NRR) awareness

Benefits

  • Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
  • Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
  • Hybrid work offering - typically 3 days in-office per week (Coaches/Instructors 1 day per month)
  • Work-from-anywhere scheme - up to 10 days per year
  • Space to connect - weekly catch-ups, seasonal celebrations, stocked kitchen
Last updated Aug 5, 2026. Interested? Apply on the company site.
Multiverse logo

About Multiverse

Upskilling platform for AI and tech adoption

We’re building a world where tech skills unlock people’s potential. We deliver professional apprenticeships to boost productivity and upskill talent for jobs of the future.

AIdatatech adoptionapprenticeshipslearning
Company profileWebsite

More open roles at Multiverse