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Internal Communications Manager

Multiverse· CEO Office
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Hybrid (London)Full-timePosted 1w ago

About the role

Multiverse is an upskilling platform for AI and Tech adoption. This role focuses on owning the canonical company narrative, advising the CEO, and delivering strategic internal communications across channels to align and energize the workforce during scale and transformation.

Responsibilities

  • Own the canonical story Multiverse tells itself: maintain a living messaging framework that captures who we are, what we do, and why it matters, keeping it current as the business evolves
  • Be the trusted advisor to the CEO and his immediate team as Multiverse transitions into the next stage of its journey
  • Produce outstanding internal communications content. For example: - Internal briefing materials ahead of major external moments like regulatory decisions, product launches, policy developments - Internal FAQ and 'what to say if asked' resources for employee advocacy - Editorial ownership of All Hands: theme, narrative arc, content commissioning, and speaker preparation
  • Partner with the People team on key cultural moments so messaging is coherent and consistently on-brand
  • Own and optimise internal channels (Slack, intranet, email newsletters), decide what goes where, at what frequency, and build measurement into the channel strategy with open rates, engagement, and feedback loops
  • Build a simple framework for measuring internal comms effectiveness and report quarterly on channel health and narrative consistency

Qualifications

  • Hands-on experience leading internal communications in a fast-moving, complex organisation
  • Strong, instinctive writing and editing, able to sharpen leadership messages
  • Ability to translate data into story (customer ROI, learner outcomes, operational performance)
  • Fluent in AI tools with rigorous human judgement
  • Calm and clear-headed under pressure, able to draft sensitive internal comms in real time
  • Operational strength on channels (Slack, intranet, email)
  • Ability to partner with senior leaders and earn trust quickly
  • Experience in networked organisations and cross-functional collaboration across People, Product, Tech, Data & Insights, and wider Comms team
  • Strategic use of All Hands and leadership comms to drive alignment

Skills

Required:Internal communications strategyEditing and writingChannel management

Benefits

  • Time off - 27 days holiday, plus 5 additional days off: life event day, volunteer days, wellbeing days, and 8 bank holidays per year
  • Health & Wellness - private medical Insurance, medical cashback, life insurance, gym membership & wellness resources, mental health support
  • Hybrid work offering - typical office collaboration three days per week (excluding Coaches/Instructors who meet in-office monthly)
  • Work-from-anywhere scheme - up to 10 days per year
  • Space to connect - regular catch-ups, seasonal celebrations, well-stocked kitchen
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Multiverse

Upskilling platform for AI and tech adoption

We’re building a world where tech skills unlock people’s potential. We deliver professional apprenticeships to boost productivity and upskill talent for jobs of the future.

AIdatatech adoptionapprenticeshipslearning
Company profileWebsite

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