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Workplace Manager

Multiverse· People & Talent
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LondonFull-timePosted 4d ago

About the role

Proactive, organised Workplace Manager to lead day-to-day operations of the London HQ, focusing on workplace operations, employee experience, office management, and continuous improvement in a fast-paced scaling ed-tech environment.

Responsibilities

  • Lead the day-to-day running of the London office, ensuring the workplace operates efficiently, professionally, and proactively at all times
  • Partner with the Workplace Operations Coordinator to oversee front-of-house operations, meeting rooms, catering, hospitality, office standards, and employee support
  • Manage and resolve operational issues quickly and effectively, ensuring strong ownership of ticketing workflows, response times, contractor responses
  • Develop and continuously improve workplace systems, processes, documentation, and operational playbooks
  • Manage relationships with vendors, contractors and service providers, alongside oversight of budgets, invoices, and operational spend
  • Support with planning and execution of company events, including meetings, off-sites, socials, volunteering initiatives, and cultural programmes, ensuring a high-quality employee and stakeholder experience
  • Provide reception cover during absences, acting as a professional and welcoming first point of contact
  • Support upcoming office move activities including planning, communications, coordination, design, and execution
  • Manage key workplace platforms including desk booking, ticketing, access control, learning systems, digital signage.
  • Identify opportunities to improve efficiency and employee experience through smarter systems, AI tools, and workflow automation
  • Use data, reporting, and employee feedback to drive continuous improvement across workplace operations
  • Own day-to-day workplace health & safety processes and compliance for the London office
  • Conduct workplace audits, DSE assessments, risk assessments, and maintain accurate compliance documentation
  • Coordinate with building management and external providers to ensure health & safety standards are maintained
  • Act as a key point of contact during workplace incidents, escalations, or operational disruptions
  • Serve as a Fire Warden and First Aider (training can be provided if needed)

Qualifications

  • Proven experience in workplace management, office operations, hospitality, or facilities coordination within a fast-paced environment
  • Strong operational and organisational mindset, with the ability to prioritise effectively, manage multiple workstreams, and deliver high standards consistently
  • Confident leading initiatives, managing vendors and workplace services, and taking ownership of operational outcomes
  • Excellent communication and stakeholder management skills, with a proactive, calm, and solutions-focused approach
  • Comfortable operating both strategically and hands-on, with strong attention to detail and follow-through
  • Passion for creating and owning a welcoming, well-run workplace environment where people feel supported, engaged, and able to do their best work
  • Experience supporting office moves, workplace projects, or scaling office environments is advantageous
  • Comfortable working with workplace technology, operational systems, and digital tools, with a curiosity for AI and process automation
  • Health & Safety knowledge, DSE experience, or relevant workplace certifications are a plus

Skills

Required:Office managementVendor and contractor managementHealth & Safety complianceCommunication & stakeholder management
Nice to have:Facilities automation and AI tooling

Benefits

  • Time off - 27 days holiday, plus 5 additional days off: life event day, volunteer days, wellbeing days, and 8 bank holidays per year
  • Health & Wellness - private medical Insurance with Bupa, medical cashback, life insurance, gym membership & wellness resources, access to Spill for mental health support
  • Hybrid work offering - in-office collaboration typical 3 days per week (coaches/instructors specifics may vary)
  • Work-from-anywhere scheme - up to 10 days per year
  • Space to connect - regular team catch-ups, seasonal celebrations, stocked kitchen
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Multiverse

Upskilling platform for AI and tech adoption

We’re building a world where tech skills unlock people’s potential. We deliver professional apprenticeships to boost productivity and upskill talent for jobs of the future.

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